Which phase on the design thinking process level do we move from problem to solution space? Scoping 360 Research Ideation Synthesis.
What is the most important principle of Design Thinking? Integrative Thinking User Centricity Willingness to Learn Curiosity.
Which of the following refers to the workshop result after post-production? Functional Prototype Role play High-Fidelity Prototype Low-Fidelity Prototype.
What are the innovation approach with 3 Dimensions? Note: There are 3 correct answers. Technically Feasibility Reliability Feasibility Desirability Business Viability.
In which phase of the problem spaces does a designer must make choices? Synthesis Prototyping Scoping 360 Research.
Which of these is the correct Design Thinking Process level sequence? Discover, Design, Deliver Deliver, Discover, Design Design, Deliver, Discover Design, Discover, Deliver.
One way of building innovation types is to cluster them according to the subject innovation. An innovation can be based on what subjects? Note: There are 3 correct answers. Business Processes Product and Services Human-centric Customers Business Model.
What are the reminders in using sticky notes? Note: There are 3 correct answers Be confident Go for one thought per sticky note Use thick and dark pen Use same color-code sticky notes Be visual.
To obtain successful innovation, a designer’s mindset requires which combination? Note: There are 2 correct answers. Intuitive Thinking Behavioral Thinking Logical Thinking Analytical Thinking.
What are the Key Design Thinking use cases from a Business/IT Perspective? Note: There are 3 correct answers. Business Viability Product and Services System Administration Business Model & Strategy IT Applications & Solutions.
What rules apply to the overall Design Thinking process? Note: There are 3 correct answers. Fail early fail often One conversation at a time Think user centric Role Playing Brainstorming.
What are the Rules of Engagement of Design Thinking? Note: There are 3 correct answers. Defer Judgement Active Participation Creativity Bold Statement Everyone has a voice.
One way of building innovation types is to cluster according to the newness of an innovation. What are these innovations? Note: There are 3 correct answers. Transformational Innovations Core Innovations Model Innovations Adjacent Innovations Modern Innovations.
What are the conditions conducive to creativity by John Cleese? Note: There are 3 correct answers. Confidence Dedication Travel Space Humor.
What are the design thinking core components? Note: There are 3 correct answers. Approach and Process Fail early and fail often People Environment and Materials Empathy.
What driver for creativity is pivotal to ensure the achievement of result? Brainstorming Persona Empathy Time boxing.
Who is one of the founders of IDEO? Hasso Platter David Kelley Lisa Mouse Steve Jobs.
On Design Thinking process level, which of the following is under problem space? Note: There are 2 correct answers. Validation 360 Research Ideation Scoping/Common Understanding.
What process refers to translating an idea or invention into a good or service? Optimization Invention Innovation Development.
“Feeling the idea is key, not perfect make.” In which prototype does this imply to? Roleplay Functional Prototype High Fidelity Prototype Low Fidelity Prototype.
What are the ways to practice the reframing technique: brainstorming? Note: There are 3 correct answers. 10 minutes silent brainstorming One thought per post-it notes Share – one participates at a time Agree within the team on a reframed challenge reflecting the Brain Storming results Discuss with another team.
What will the team brainstorm on the reframing technique: Charretting? Note: There are 3 correct answers. Most Relevant Users Potential Insight/issue Potential solutions Most Relevant Stakeholders Potential Stakeholders.
What is the correct sequence of the Design Thinking Model? Scoping, Synthesis, Research Scoping, Research, Synthesis Ideation, Scoping, Research Scoping, Ideation, Research.
What rules do you apply when defining a design challenge? Note: There are 3 correct answers. It should require a strict deadline discussed throughout the project It should have the right balance between open and closed phrasing It sets the scope for a Design Thinking project It needs to be aligned and defined together with the client It sets the limitations for a Design Thinking project.
What technique in scoping is it important not to share any thoughts, so as not to affect the thoughts of other participants causing it to limit the solution space? Reframing Brain Dump Charretting Phrasing.
What technique allows the design thinking team to collaborate, and evaluate potential areas of interest for a given, and often unclear, project scope? Reframing Brain Dump Charretting Phrasing.
What technique can also be used to discuss with project sponsors, when the scope is fuzzy or unclear? Reframing Brain Dump Charretting Phrasing.
What is the goal to get a common understanding of the challenge/problem, together with the client and among the Design Thinking team? Ideation Prototyping Research Scoping.
What is defining the right challenge and addressing the real problem of the customer, without anticipating the solution? Ideation Prototyping Research Scoping.
What is known as the starting point of every design process? Design Plan Design Approach Design Challenge Design Operation.
How does brain dump work? Note: There are 3 correct answers. It works because of group dynamics. Nobody wants to be the only one without a post-it Build teams of two, and define who is asking questions and who is taking notes Grouping helps to structure data and to identify common topics Everybody has different thoughts while considering the challenge Everybody has to try out the situation, experience the challenge.
What exercise or group dynamics ensure that everyone contributes by providing inputs where there would be a wall of data, which reflects collective mind and outcome regarding the design challenge. Reframing Brain Dump Charretting Phrasing.
What technique involves iteratively rephrasing and questioning the challenge that might lead to completely new solution spaces than initially in scope? Reframing Brain Dump Charretting Phrasing.
What are the don’ts when preparing an interview? Note: There are 2 correct answers. Instantly ask questions that imply a high degree of creativity Don’t just forward your design challenge to your interview partner Don’t forget to capture the environment Ask why and encourage stories.
The goal is to find data that serves to inspire the team, and gain empathy for the user and people involved. What phase does this apply to? Ideation Prototyping Research Scoping.
What are the different research activities? Note: There are 3 correct answers. Prepare and plan research Look at though leaders/analysts Look for project sponsors Conduct adjacent and analogous research Prepare the scope and limitation.
What are the Don’ts when conducting an interview? Note: There are 3 correct answers. Ask neutral questions Suggest answers Be afraid of silence Ask long questions Ask why and encourage stories.
What are the key techniques to collect data in research for Empathy? Note: There are 2 correct answers. Avoid observation Social Media Monitoring Asking people Try out the situation/people experience.
What are the Do’s when conducting an interview? Note: There are 3 correct answers. Ask binary questions Ask why and encourage stories Ask neutral questions Observe emotions Ask long questions.
What does 360 Research involve? Note: There are 3 correct answers. Researching Discovering Capturing data Scoping Clustering.
How do you run a typical and good interview? Note: There are 3 correct answers. Create rapport between the interviewer and the interviewee The interviewer should ask open-ended questions like: “why, what, how, where” The interviewer should then try to explore the emotions of the interviewee Ask binary or long questions Ask questions that imply high level of creativity.
What is the correct sequence in the cycle of the Design Thinking Model? Research, Scoping, Synthesis Research, Ideation, Scoping Research, Synthesis, Ideation Research, Scoping, Ideation.
What do you need to prepare for research/interviews? Note: There are 3 correct answers. Prepare an introduction of yourself and the project Be aware of body language Build teams of two, and define who is asking questions and who is taking notes Observe emotions Think about splitting your team into two groups.
What are the different formats of interviews used during the Research phase? Note: There are 3 correct answers. Group discussions Onsite interviews Workshop participants Phone interviews Zoom meeting.
What are the various techniques to support the research phase? Note: There are 3 correct answers. Observer users, the environment, tool used, and body language Ask “why” questions Onsite and phone interviews Brainstorming Discuss project sponsors.
What are the key principles of field research? Note: There are 3 correct answers. Most of the time what people say is not what they do, think, or feel During research it is important not to only focus on mainstream users During research it is important to focus on mainstream users Extreme users provide the most interesting insights Creation of empathy should be limited.
What are the categories involved when creating a structured wall of data? Note: There are 2 correct answers. Demographics Needs Actions Observations on the environment.
What are the categories/parts that includes a Journey Map? Note: There are 3 correct answers. Mindset Actions Touch points Artifacts and tool they use Demographics.
What are the emotions felt during synthesis? Note: There are 2 correct answers. Empowered Confusion Enthusiastic Frustration.
What technique on Synthesis creates fictional characters to represent user types? Storytelling Point of View Insights Persona.
Which of the following synthesis framework shows the direct and indirect interdependencies between things? Concept Map Stakeholder Map Casual Map Venn Diagram.
During which step of Design Thinking does emotions normally drop? Synthesis Ideation Validation 360 research.
Which step on Design Thinking tackles about structuring the unstructured data? Synthesis Ideation Validation 360 Research.
What technique on Synthesis is used to identify the pain points of the users and develop empathy? Persona Wall of Data Research Storytelling.
What tool supports you in finding human meaning of solutions, by uncovering unknown pain points and needs? Customer Journey Map A Day in the Life Geographic Map Process Map Linear.
Which term refers to understanding the true nature of something? Storytelling Point of View Insights Persona.
What are the activities involved during Synthesis? Note: There are 3 correct answers. Create Point of View Look at thought leaders / analysts Look for patterns and themes Derive insights Move from problem to solution space.
What are the expected output after conducting Synthesis? Note: There are 3 correct answers. Scenarios that describe the actual situation about the process or products involved in the design challenge Raw data Empathetic understanding of the users’ needs Insights First design concept.
What technique on Synthesis can be used to derive “How might we” questions which are more detailed and specific than the original design challenge? Storytelling Point of View Insights Persona.
60. What step in Design Thinking allows us the opportunity to generate as many ideas as possible? Ideation Validation Scoping Prototyping.
A business model canvass has how many building blocks? 11 9 13 7.
What often prevents us from thinking of alternative solutions to problems? Brainstorming REICC Remember the Future Fixedness.
What are the key principles of Brainstorming? Note: There are 3 correct answers. Overcome fixedness Be curious Be unique Defer judgement Be cooperative.
What does REICC stand for? Note: There are 2 correct answers. Collaborate Combine Eliminate Core.
What are the structures techniques for ideation? Note: There are 3 correct answers. REICC Brainstorming A day in the Life Division Multiplication.
What are industries not in existence today, also known as the unknown market space? Building Blocks Sea Space REICC Blue Ocean Metaphor.
What are the unstructured techniques for ideation? Note: There are 2 correct answers. Brainstorming Remember the Future Fixedness Blue Ocean Metaphor.
What is not included in checks during the ideation process? Note: There are 2 correct answers. Desirability Viability Scalability Feasibility.
What are the option to overcome fixedness? Note: There are 3 correct answers. Division Task Unification Brainstorming Subtraction Addition.
What are the two levels of prototyping? Note: There are 2 correct answers. Journey Persona Low Fidelity High Fidelity.
What are the various types of prototypes? Note: There are 3 correct answers. Charretting Dark Horse Funky Functional Reframing.
What represents the ideas from different perspectives or contexts? Screen flow Role play Storyboard Game plan.
What are the techniques used in Low Fidelity Prototyping? Note: There are 3 correct answers. Game Plan Role Play Storyboard Brain Dump Project plan.
What is the first step to actually feel an idea? Prototyping Ideation Scoping Synthesis.
What is the goal of prototyping? To get a common understanding of the problem To generate as many ideas as possible To find data that serves to inspire the team, and gain empathy for the user and the people involved To develop quick prototypes in order to create a first user experience.
What is the key purpose of a prototype with users? Validation Developing Research Prototyping.
In the Prototyping phase, prioritized ideas set the scope for? Note: There are 2 correct answers. Low Fidelity Prototype Journey Persona High Fidelity Prototype.
What are the outputs of Validation? Note: There are 3 correct answers. Blueprint Blue Ocean Metaphor A Day in the Life Iterated Prototypes Structured Validation Feedback.
What is Validation? It is about gathering feedback on concepts & prototypes It involved researching, discovering, exploring & capturing information It is the first step to actually feeling an idea It involved the structuring the unstructured data.
What are the activities in Validation? Note: There are 3 correct answers. Provide sticky notes Plan and conduct validation session Check on feasibility, viability & desirability Have a breather Capture feedback.
What phase of design thinking tackles about gathering feedback on concepts & prototypes? Validation Ideation Synthesis Prototyping.
What are the key principles of Validation & Iteration? Note: There are 3 correct answers. Fail early, Fail often Let the prototype do the talking Don’t defend your idea Ensure feasibility & viability.
What are the Key Design Thinking Principles? Note: There are 2 correct answers. The better it looks, the narrow the feedback Fail early, Fail often Let the prototype do the talking Generate as many ideas as possible.
84. To support virtual workshops, what are known and easy to use video conferencing & visual collaboration tools you can use? Note: There are 3 correct answers. Microsoft Teams Mural Microsoft outlook Twitter Zoom.
What are the benefits of Mock-ups? Note: There are 2 correct answers. No benefit Creates confidence into the solution & facilities the process towards implementation Further unleashed creativity through visualization Anything except questions related to the challenge.
What are the human centered approach to innovation using a design thinking mindset? Note: There are 3 correct answers. Run & Sale Explore Research Discover Run & Scale.
What are good practices to start a virtual workshop? Note: There are 3 correct answers. Encourage to use icons & graphics in the tool Do not use icons & graphics in the tool Offer to be followed in the collaboration tool Pay attention to time-boxing Get right to it, no warmup needed.
How to create a workshop agenda? Note: There are 3 correct answers. Ask permission to take photos Organizational: Location, Equipment, Supplies, Catering, Time & Schedule U shaped chair setup Active participation by everyone Agree on the dress code.
What are the qualities of a good Design Thinking coach? Note: There are 3 correct answers. Self-awareness Optimism Collaboration Integrity Empathy.
90. What interview formats are used for field user research? Note: There are 2 correct answers. Multiple choice-based interview Phone interviews Onsite interviews Panel interviews.
What is the recommended team size for a Design Thinking workshop? 11-15 team members 1-3 team members 8-10 team members 4-7 team members.
Working with sticky notes is a key activity in many Design Thinking workshops. Note: There are 3 correct answers. Use one defined color per exercise Go for bold statements and be visual Agree within the team on a color code Aim for one thought per sticky note Keep workshop results unstructured for foster creativity.
A software company likes to use the User Story Mapping method in conjunction with Design Thinking. For which purpose would you recommend using User Story Mapping? To find data that serves to inspire the team and gain empathy To check on a feasibility, viability, and desirability To get a common understanding of the challenge/problem space To define the implementation backlog items.
What are the expected outcomes of the Journey Map technique? Note: There are 2 correct answers. A map of swim lanes describing cross functional business processes from a company perspective Information on touch points and mind set during specific action steps Responsibilities for business process steps based on RACI (Responsible, Accountable, Consulted, and Informed) An understanding of the journey an end user goes through in the context of a particular business scenario.
What kind of thoughts are allowed during a brain dump exercise? Note: There are 2 correct answers. Concerns Any kind of though Anything except concerns related to the challenge Anything except questions related to the challenge.
Which conditions foster creativity according to John Cleese? Note: There are 3 correct answers. Dedication Humor Space Expertise Confidence.
How can you increase the maturity of your initial low-fidelity prototype? Note: There are 2 correct answers. Iterate ideation phase Funky prototyping Lego-based prototyping Functional prototyping.
Which of the following techniques are structured ideation techniques? Note: There are 2 correct answers. Brain ocean REICC Persona Multiplication Minimal Viable Product (MVP).
What do you need to prepare before you conduct interviews during 360 research phases? Note: There are 2 correct answers. A list of use types that you might encounter A list of key guiding questions A list of challenging questions to bring the interviewee to make creative suggestions A short presentation of prototypes that you already have designed.
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