SAP - Cloud Private Edition - Service

For a maintenance plan, how do the call date and the planned date relate to each other?. The call date is equal to the planned date if the previously called service order is not yet confirmed. The call date is usually before the planned date, to create a preprocessing phase. The goal of scheduling is to minimize the time period between the call date and the planned date. The planned date is always before the call date, to not create inconsistencies.

In a maintenance plan, what is used to determine the items in a call object?. A product bundle. A service order template. A product proposal. A bill of material.

To which of the following can you assign maintenance packages? Note: There are 2 correct answers to this question. A service technician. A work schedule. A task list. A maintenance strategy.

What are examples of information contained in a maintenance item of a maintenance plan? Note: There are 3 correct answers to this question. Call horizon. Object list. Service order type. Service contract item. Service interval.

What are steps included in the planning and execution of a recurring inspection? Note: There are 2 correct answers to this question. A completion marks a service order and its corresponding planned date in the maintenance plan as finished. A service order is automatically generated by scheduling the maintenance plan for the inspection. When accepting a service order quotation, the system automatically creates a maintenance plan. A service order is automatically generated when activating the maintenance plan for the inspection.

What is the purpose of a strategy plan in SAP S/4HANA Cloud Private Edition, service?. To document your company's direction in terms of service scenarios to be implemented. To support a service scenario where an activity is required every X months and Y kilometers. To support the planning and scheduling of activities with different intervals. To automatically generate Customer Service orders.

What are characteristics of recurring services when using Service with Advanced Execution? Note: There are 3 correct answers to this question. Both resource-related and fixed-price billing are available. The maintenance confirmation describes the actual effort and spare parts used. Customer Service orders are generated. Billable maintenance orders are generated. An invoice is generated for each call object as soon as it is set to completed.

What options does a service planner have to influence the maintenance plan schedule? Note: There are 3 correct answers to this question. Freeze call. Copy call. Skip call. Fix call. Release call.

If two packages of a strategy plan are due on the same date, what determines which operations are assigned to a generated call object?. The hierarchy of the packages. The sequence number of the packages. The buffers of the packages. The cycle length of each package.

What can you assign in a task list header? Note: There are 2 correct answers to this question. Production resources and tools. Planner group. Maintenance strategy. Components.

How are the inspection and maintenance operations determined when using Service with Advanced Execution?. Using a maintenance task list. Using a bill of material. Using a service order template. Always manually.

What functions are available when scheduling a maintenance plan? Note: There are 3 correct answers to this question. Start scheduling. Dispatch call. Manual call. Delete call.

Which object can you assign a personnel number to?. Organizational unit. Service team. Task list operation. Work center.

When extending a functional location hierarchy, how is a new functional location initially assigned?. Automatically based on the functional location category. Automatically based on the structure indicator. Manually by using list editing. Manually by using the install function.

For which objects can you define measuring points? There are 2 correct answers to this question. Functional locations. Serial numbers. Pieces of equipment. Material.

What are the prerequisites when creating a configurable product? Note: There are 2 correct answers to this question. Assigning a variant class to a product. Defining configurable characteristics. Assigning a characteristic to a serial number. Creating a configuration profile.

Which of the following steps are required when creating a product bundle? Note: There are 2 correct answers to this question. Maintain rules to combine different products. Create a bundle product. Assign components or component groups. Assign a bill of material.

To which of the following can you assign production resources and tools? Note: There are 2 correct answers to this question. Service order. Task list operation. Maintenance order operation. Product bundle.

Which of the following can be assigned to a serial number profile?. Equipment class. Configuration profile. Equipment category. Stock determination strategy.

What are the benefits of maintaining bills of material (BOMs) with BOM usage 4 (Plant Maintenance)? Note: There are 2 correct answers to this question. Spare parts planning in service order template. Structuring of technical assets. Spare parts planning in task list. Spare parts planning in service order.

Which business process requires serial numbers?. Installing and dismantling pieces of equipment. Creating a service order for an on-site service process. Tracking the warranty of a technical object. Tracking material items as pieces of equipment.

From which of the following business objects can you access the items of bills of material (BOMS) with BOM usage S (S4 Service)?. Service request. Service entry sheet. Service order. Service confirmation.

Which of the following can you assign to a work center? Note: There are 2 correct answers to this question. Planner group. Task list usage. Capacity category. Maintenance planning plant.

What is a prerequisite to use the product proposal?. Create a bill of material (BOM) with BOM usage S (S4 Service). Create a bill of material (BOM) with BOM usage 4 (Plant Maintenance). Create a bill of material (BOM) with BOM usage 5 (Sales and Distribution). Create bill of material items with item category I (structure element).

Which of the following is a prerequisite to install a piece of equipment in a functional location?. Allow the equipment category to be installed in a functional location. Allow the combination of equipment category and object type to be installed in a functional location. Set the installation flag for a piece of equipment. Set the installation flag for a functional location category.

What can you use to speed up the creation of new service contracts by reusing existing information?. Service contract quotations. Service order templates. Product bundles. Service contract templates.

Why would you maintain price agreements in a service contract?. To define the yearly contract price. To define the monthly contract price. To select the price agreements in the service order. To automatically adjust the service order prices.

Where are service contract pricing procedures and conditions defined?. SAP CPQ. SAP S/4HANA Sales. SAP Billing and Revenue Innovation Management. SAP Subscription Billing.

When using a configurable service product in the service contract, which condition type is used to reflect the price of the selected configuration?. VASE (Variant Price). VA00 (Variant Price). SST1 (Service Type (Abs.)). PSI1 (Price f.Srv.Cntr.ltm).

How do you create billing document requests (BDRS) for service contracts?. Generate BDRS via report. Create BDRS in the Create Billing Document Requests app. Create BDRs as follow-up documents. Generate BDRS via Manage Billing Document Requests.

In an SLA determination procedure, which of the following can you use? Note: There are 2 correct answers to this question. Service profile. Response profile. Service contract. Service organizational unit.

Which information do you maintain for each line item of an ad hoc billing plan? Note: There are 3 correct answers to this question. Attachment. Billing value. Description. Billing document request ID. Billing date.

In which customizing activities do you maintain billing plan settings for the service contract? Note: There are 2 correct answers to this question. Exclude Billing Plan Items. Budget Billing Plan. Assign Billing Plan Type to Item Category. Define Billing Plan Types.

Which types of service contract items are supported? Note: There are 3 correct answers to this question. Target/quantity. Price adaptation. Value / quantity. Price agreement. Ad hoc billing.

Which type of objects can you maintain in the object list assigned to a contract item? Note: There are 3 answers to this question. Equipment bill of material. Document. Equipment. Product. Functional location.

Which cancellation information can you maintain on service contract item level? Note: There are 2 correct answers to this question. Latest end date. Billing block. Cancelling party. Reason.

On item level in a service contract, which service transactions are visible in a list?. Released service orders. Completed service confirmations. Released maintenance orders. Released Customer Service orders.

Which functions are defined in the item category configuration? Note: There are 2 correct answers to this question. Billing plan type. Billing relevance. Contract item filter by product list. Product type.

How do you ensure that product-specific prices are applied in a service order based on its assigned service contract?. Maintain billing plan. Maintain contract price. Maintain price agreements. Maintain price lists.

Which feature is unique for solution quotations in SAP standard delivery?. Using product proposals. Using configurable products. Using product bundles. Determining service contracts.

Which item categories can you use in service orders? Note: There are 3 correct answers to this question. Service items. Solution items. Sales items. Delivery items. Expense items.

If item-based accounting is active, which capability is used to post and monitor service order revenue?. Order-based revenue recognition. Order-based revenue accounting. Event-based revenue recognition. Event-based revenue reporting.

To ship service parts to a customer in advance, which follow-up documents can be created automatically after the initial service order release? Note: There are 3 correct answers to this question. Goods issue document. Invoice. Sales order. Purchase requisition. Reservation.

For the Controlling and CATS integration, which characteristics do you need to replicate? Note: There are 2 correct answers to this question. Item categories. Valuation methods. Valuation types. Item category groups.

When creating a reservation in a service order, which storage location can be used? Note: There are 2 correct answers to this question. The storage location that is assigned to the service organization of the service order. The storage location that is assigned to the sales organization of the service order. The storage location that is assigned to the work center of the service order. The storage location that is assigned to the service employee of the service order.

Which status allows a service confirmation to be billed?. Confirmed. Accepted. Completed. Final Confirmation.

the advanced execution scenario, which order types can you map to a service order type?. Purchase order types. Customer Service order types. Maintenance order types. Sales order types.

In which customizing activity do you define service contract determination for service orders?. Define Item Categories. Define Transaction Types. Define Settings for Transaction Types. Define Settings for Item Categories.

In the service order, which reference objects can you assign on service item level? Note: There are 2 correct answers to this question. Counter. Installed base. Serial number. Product.

In a service confirmation, what is the actual duration used for? Note: There are 3 correct answers to this question. Capturing the technician's working time. Updating the technician's capacity. Creation of a CATS entry. Calculation of internal costs. Calculation of the customer price.

Which of the following can you assign to a service item category? Note: There are 2 correct answers to this question. Rejection profile. Text determination procedure. Date profile. Status object profile.

In the advanced execution scenario, what is the dynamic item processor profile used for? Note: There are 3 correct answers to this question. To summarize dynamic items into a single debit memo item. To determine the service confirmation items. To bill a service as a list of subitems. To enable resource-related billing. To combine billing documents into one customer invoice.

Which of the following are features of the clean core dashboard? Note: There are 2 correct answers to this question. Customers can use the dashboard in the dev, test, and production tenants. It can be accessed by using SAP For Me. Customers can grant access to the dashboard to partners. It can be used in all SAP S/4HANA Cloud editions.

You are a consultant on an SAP S/4HANA Cloud brownfield project. In a meeting the customer decides to remodel an existing business process in accordance with clean core principles. Which of the following SAP Signavio solutions can be used for the remodeling?. SAP Signavio Process Governance. SAP Signavio Process Manager. SAP Signavio Process Insights. SAP Signavio Process Intelligence.

Which of the following API types does SAP recommend to use to achieve clean core integrations? Note: There are 2 correct answers to this question. IDoc. SOAP. OData. RFC.

You are a consultant on an SAP S/4HANA Cloud brownfield project. Several mission critical business processes have been successfully remodeled in accordance with clean core principles. You must now create the necessary workflows. Which of the following SAP Signavio solutions can be used to create the workflows?. SAP Signavio Process Intelligence. SAP Signavio Process Insights. SAP Signavio Process Governance. SAP Signavio Process Manager.

What happens when you execute the step "Release for Billing" in an in-house repair process?. Billing due list entries are created for each repair object. A billing document is created for each repair order item. The system creates a billing document request for each selected repair confirmation item. The repair confirmation items are automatically set to completed.

How are the actions that are proposed for in-house repair item determined?. They are defined per repair order item category. They depend on the release status of the in-house repair. They are assigned to the life cycle user statuses of the repair objects. They depend on the process step overview profile of the repair order.

What does the repair order status Released mean?. The repair object has been scheduled for repair. This is the initial status of all repair orders. The repair object has been sent back to the customer. The repair object is ready to be scheduled for repair.

What are examples of customizing activities required for an in-house repair process? Note: There are 3 correct answers to this question. Enable Item-Based Accounting for Service Management. Define Derivation of Attendance Type, Activity Type and Cost Element. Define Basic Settings for Transactions. Define Partner Determination Procedure. Define Number Ranges.

Where do you define the life cycle user statuses that are used for a repair object?. They are assigned to the transaction type of the repair confirmation (like REPC). They are directly assigned to the repair order transaction type (like REPO). They are assigned to user statuses from the status profile of the in-house repair item category (like REPI). They are determined via a profile assigned to the in-house repair transaction type (like REPA).

What are possible steps in an in-house repair process in SAP S/4HANA Cloud Private Edition, service? Note: There are 3 correct answers to this question. Perform a pre-check for an in-house repair and make a decision. Post a goods receipt for a returned object. Create an in-house repair for a repair request from a customer. Generate a repair object based on the repair order status. Create an in-house repair after a pre-check for a repair object.

What are characteristics of an in-house repair process? Note: There are 3 correct answers to this question. For each repair object, a service contract item must be assigned. Advanced Returns Management (ARM) can be used for customer returns. Items can be added to repair orders using service order templates. An in-house repair process requires the Service with Advanced Execution scenario. Credit checks can be executed in repair orders and repair quotations.

What are some customizing settings you need to maintain so that a repair confirmation (transaction type REPC) can be billed to a customer? Note: There are 3 correct answers to this question. You assign a billing plan type to the sales document type used for the billing document request. You make sure each item category used in the repair confirmation corresponds to an item category from Sales that is assigned to the billing type. You maintain what billing type needs to be used for a repair confirmation. You assign a sales document type to transaction type REPC for the billing document request. You map the service item categories used in the repair confirmation to sales item categories for the billing document request.

How do you perform a diagnosis for a repair object?. Plan diagnosis -> Perform diagnosis -> Perform precheck -> Decide on next steps -> Charge customer. Perform precheck -> Plan diagnosis -> Perform diagnosis -> Decide on next steps -> Charge customer. Plan diagnosis -> Perform precheck -> Perform diagnosis -> Charge customer ->Decide on next steps. Perform precheck -> Charge customer -> Plan diagnosis -> Perform diagnosis -> Decide on next steps.

After confirming a repair object in an in-house repair, which status is displayed?. In Process. Decision Pending. Accepted. Confirmed.

Which option can you choose when customizing organizational management for SAP S/4HANA Cloud Private Edition, service?. Copy SD Sales Structure. Maintain purchasing organizations. Configure the Solution Database. Copy the Service structure.

When creating a service transaction, which settings are mandatory for the system to propose a service organization? Note: There are 2 correct answers to this question. Allow the organizational unit to be determined. Set the service organization function. Assign a sales area to a service order type. Define a sales area.

Which assignment is required in a cross-plant planning scenario?. A planner group to several maintenance plants. Several maintenance plants to a planning plant. Several planning plants to a maintenance plant. A planner group to several planning plants.

You want to configure the organizational units for Service with Advanced Execution. Which of the following business objects can you assign to a planning plant?. Maintenance work center. Company code. Location. Maintenance planner group.

Which of the following objects are relevant to determine the correct plant and storage location in service order processing when reserving spare part items? Note: There are 3 correct answers to this question. Service organization. Sales area. Work center. Service employee. Service team.

To which of the following can you assign a responsible work center? Note: There are 2 correct answers to this question. Maintenance order operation. Service order item. Maintenance item. Functional location master record.

Which options are available for defining your organizational structure in SAP S/4HANA Cloud Private Edition, service? Note: There are 2 correct answers to this question. Enterprise Organizational Model. Maintenance and Service Planning. Organizational Management (Legacy). Enterprise Service Organization.

Which of the following is the correct sequence when creating a hierarchical structure in organizational management?. Position -> user-> organizational unit -> holder. Organizational unit -> holder -> user -> position. Organizational unit -> position -> holder -> user. Position -> holder -> user -> organizational unit.

What is the purpose of creating maintenance planner groups?. Mapping a group of persons planning maintenance activities for technical assets. Mapping a group of persons performing maintenance work. Mapping a group of persons creating maintenance task lists. Mapping a group of persons planning maintenance capacities.

What can you display in the app Find Technical Object? Note: There are 3 correct answers to this question. Installation information of the technical objects. Measurement documents and measuring points of the technical objects. System and user statuses of the technical objects. Service costs of the technical objects. Planned and call dates for recurring service activities.

Which capability can proactively inform users about specific issues such as expiring contracts?. Issue monitoring. Issue handling. Situation monitoring. Situation handling.

What are features of the app Service Actuals? Note: There are 3 correct answers to this question. Creation of variants. Dynamic adjustment of dimensions. Upload of Microsoft Excel file. Creation of SAP Analytics Cloud stories. Navigation to related SAP Fiori apps.

In the Event-Based Revenue Recognition - Service Documents app, which of the following can you review?. Planned margin. Actual revenue. Billed revenue. Billed margin.

Which of the following are examples of issues that the Service Order Issues app can display directly? Note: There are 3 correct answers to this question. Not Fully Billed. Contract Expired. No Confirmations. Negative Margin. SLA Issue.