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SAP Service Cloud 3/40 questions

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Title of test:
SAP Service Cloud 3/40 questions

Description:
C_C4H510_01

Author:
AVATAR

Creation Date:
10/06/2021

Category:
Others

Number of questions: 40
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Content:
Which of the following actions can you perform with the Administration Adaptation function? There are 3 correct answers to this question. Assingn a page layout to achieve dynamic user interfaces Change My Settings Edit custom forms and reports Disable Key User properties Create and extension field and define its properties.
Which business objects can you add to maintenance item in a time-based maintenance plan? There are 3 correct answers to this question. Contract Registered product Spare part Functional location Installed base.
How does the integration of SAP Ham with SAP C4C benefit service agents? There are 2 correct answers to this question. They can create a ticket directly from SAP Jam They can attach Knowledge base articles to ticket They can edit Knowledge base articles in the agent workspace They can view Knowledge base group updates in the Feed pane.
Which channel types are supported in SAP Cloud for Customer? There are 3 correct answers to this question. Employee support Consumer to consumer Consumer to business Business to business Business to consumer.
You need to configure an automed e-mail response to your customer when a service technician is assigned to a ticket. Which actions do you perform in SAP Cloud Customer? There are 2 correct answers to this question. Create social media channels Build a workflow rule Configure e-mail channels Set up notification of delegates.
Which of the followuing data items are required to create a registered product? There are 2 correct answers to this question. Serial ID Reference data Customer Warranty ID.
What can you define when setting up a service contract in SAP Cloud for Customer? There are 3 correct answers to this question. Covered objects Entitled parts Biling milestones Call-of quantity Usage restrictions.
Which of the following objects can be created in SAP ERP when a work ticket in SAP Cloud for Customer is released to SAP ERP? There are 3 correct answers to this question. Billing request Purchase order Service order Goods issue Internal order.
When using data migration templates for initial load, which activities are steps in migration process? There are 3 correct answers to this question. Find and fix errors in data file Align data field with input field Activi the migration templates in scoping Upload data from the template file Import the provided migration template in Data Workbench.
Which of the following granularities can you use to define discount lists in SAP Hybris Cloud for Customer? There are 2 correct answers to this question. Customer Specific Overall Customer Group Discount Customer Specific Sales Organization Discount Customer Specific Product Discount.
Which of the following objects can you integrate with SAP CRM? There are 3 correct answers to this question. Van stock Vendors Social media profiles Service requests Opportunities.
Your customer defines a person who is responsible for checking every SAP Hybris Cloud for Customer upgrade. Upgrade notification need to be send via e-mail to this person. Which of the following steps must you perform in SAP Hybris Cloud for Customer to set this up? Update the contact details in your organization structure Define a new service agent Define the contact person in the Administration work center Define the contact person in the Service Control Center.
Which business partner type is created in a Business-to-Customer scenario in SAP Hybris Cloud for Customer? Partner Account Individual customer Contact person.
You enable e-mail integration with SAP C4C service request management. Which types of customers are supported by the e-mail channels? There are 2 correct answers to this question. Accounts Partners Competitors Individual customers.
Which of the following objects deliver a default approval process? There are 2 correct answers to this question. Account Visit Contract Ticket.
You need to apply complex changes to an SAP Hybris Cloud for customer system after go live, which option does SAP recommend to implement these changes? There are 2 correct answers to this question. Merge Projects Convert projects Change projects Combine Projects.
Which information is uploaded after the SAP C4C contact has been successfuly replicated for SAP ERP? There are 3 correct answers to this question. External ID Total price Pricing status Transfer status Invoicing status.
Which scoping element from Customer Care do you select to enable SAP Jam as a knowledge base in SAP Cloud for Customer? Service and Repair Communication for Customer Care Service Request Management Business Performance Management.
How can you allocate the remaining time from demands which do NOT fit into the same day? There are 2 correct answers to this question. Assign to the same resource Assign to the same team Assign to a different team Assign to a different resource.
Which of the following objects deliver a default approval process? There are 3 correct answers to this question. Ticket Campaign Visit Opportunity.
What are service agents used for when setting up an SAP Cloud for Customer system? There are 2 correct answers to this question. To create bussiness users The scope the system To assign accounts to business users To restore system default settings.
How can you create a ticket form an active maintenance plan? There are 2 correct answers to this question. Manually using the Trigger Manual Run option Automatically using an MDRO run Automatically using a background job Automatically using a scheduled workflow.
Which of the following elements is optional when you configure a service level? Alert when overdue Type of service Milestone Ticket priority.
Which of the following objects are used as cost collectors when you release work ticket from SAP Cloud for Customer to SAP ERP? There are 2 correct answers to this question. Contract Sales order Internal order Debit memo request.
How do you prepare a ticket distribution rule in SAP Cloud Service? Create an assignment release run Define a routing rule Set up Live Activity configuration Maintain an activity plan.
You are defining a service level determination rule. Which service catalog categories can you include in this rule? There are 2 correct answers to this question. Service category Incident category Cause category Object category.
What can you do to give the business user access to the Territory Management work center? Assingn the business user to a territory Create a new bussiness role with the work center and assign it to the business user Use business scoping for the authorization of Territory Management Assign the employee to the organizational structure.
Which of the following involved parties are supported by default for the installed base and installed base items? There are 3 correct answers to this question. Customer Employee responsible Sales employee Service technican team Territory manager.
In what facet can you maintain counter readings? Measurements Contracts Maintenance Plan Items.
What tool can be used to control the general availability of a work center in the user interface in SAP C4C? Scoping Application and user management Fine-Tuning Activity List.
You need to assign one contact to multiple accounts. How do you create this contact in SAP Hybris Cloud for Customer? You create the contract for the first account and add the same contact to the second account You merge both accounts and create the contact record for that account You create different contracts for each account You create the contact master record only and add it to the account hierarchy.
Which data is synchronized bi-directionally between SAP Hybris Cloud for Customer and SAP CRM on premise? There are 2 correct answers to this question. Account Master Data Territory Management data Product master data Opportunities.
What can you create using a workflow? Task Phone call Appointment Activity list.
Which of the following business objects synchronize bi-directionally between Outlook and SAP Hybrid Cloud for Customer? There are 2 correct answers to this question. Leads Visits Tasks Account contacts.
Which of the following activities are required for a successful integration project with SAP Hybris Cloud for Customer and an SAP on-premise solution? There are 3 correct answers to this question. Ensure the project team includes functional and technical resources Configure pre-packaged integration content Prepare for manual data migration early in the project Ensure the project team has administrative access rights Determine the number of custom fields eraly in the project.
What data is synchronized bi-directionally between SAP Cloud for Custumer and SAP CRM on premise? Campaign Activity Time report Maintenance plan.
Which of the following functions are provided by the SAP add-in for Microsoft Excel? There are 2 correct answers to this question. Publish Microsoft Excel workbooks to Microsoft SharePoint from SAP Cloud for Customer Upload to Microsoft Outlook add-in from Microsoft Excel add-in Upload Microsoft Excel workbooks to SAP Cloud for Customer Insert SAP Cloud for Customer reports into Microsoft Excel spreadsheets.
Which of the following actions can you perform using the administrator adaptation function? Enter default extension field values based on business logic Create an extension field and define its properties Validate values for an extension field based on another field Create a code list restriction for standard and extension fields.
Which of the following options need to be considered before you use the data migration templates? There are 3 correct answers to this question. The template structure is predefined and CANNOT be changed There is a template available for each object that allows tool-supported migration You can upload the data only once For each object to be migrated, the CSV fields must be mapped to the fields in the system You do NOT need to know the definitions of each the fields.
Which of the following are functiona capabilities of SAP Service Cloud? There are 3 correct answers to this question. Integration with SAP Commerce for spare parts purchasing Out-of-the-box reports for response times and handling times Solution search with integration to a knowledge base Support for social collaboration across multiple channels Automatic routing of tickets to agents based on availability.
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