Exploring Self-Service and Incident Prevention test

What are the benefits of having the knowledge of SAP Products? (There are 3 correct answers.). I will get a bigger salary/bonus from my manager. Bragging rights. I will know the answers to most product questions without having to create SAP Support Incident. I will feel empowered to have the product knowledge. I will know how the SAP product should work. Submit Answer.

Where should you go to learn about SAP Software? (There are three correct answers.). SAP Learning Hub. SAP ONE Support Launchpad. Product Documentation. openSAP.

Which of the following statements about SAP Knowledge Base Articles are true? (There are two correct answers.). They do not have coding corrections. They are published a long time after the answer has been given in the incident. They are incident-specific documents. They can be downloaded using the Note Assistant.

They can be downloaded using the Note Assistant. SAP Notes. SAP Knowledge Base Articles.

Guided Answers provides a step-by-step guide through an issue or a process. True. False.

For Guided Answers, which of the following statements is true? (There is one correct answer.). It is a powerful tool for rapidly implementing specific SAP Notes. It provides multiple solutions for complex issues. It is a SAP Product Support channel to receive updates.

Guided Answers are static and are not updated over time. True. False.

Among which of the following roles does SAP Community promote collaboration and innovation? (There is one correct answer.). SAP customers. SAP consultants. SAP partners. SAP developers. SAP Support engineers. All of the above.

Which of the following is the correct place to address consulting/how-to questions? (There is one correct answer.). By creating an Incident with Product Support. In the SAP Community. On Google.

What are the benefits of joining SAP Community? (There is one correct answer.). Get questions answered by SAP experts. Learn tips and best practices from other professionals. Get solutions to your questions from industry peers, benefiting from a broad range of knowledge and getting a perspective on a variety of topics. Extend your network and guide your career. All of the above.

What information can you access from SAP Support Portal? (There are two correct answers.). Local weather and news. SAP Support knowledge management, most up-to-date information, and helpful resources. SAP Support Incidents. Careers at SAP.

Which of the following actions can you carry out from the SAP Support Portal? (there is one correct answer.). Report an incident. Download software. Manage Users. Access to Knowledge Management. All of the above.

In SAP Support Portal, you can search multiple repositories from the search bar at the center of the page. True. False.

SAP ONE Support Launchpad is based on SAP Fiori and runs on SAP HANA Cloud. True. False.

SAP ONE Support Launchpad is not a costly add-on. It is included in various SAP Support offerings. True. False.

All users have identical experiences on the SAP ONE Support Launchpad. True. False.