ServiceNow Administration Fundamentals 2

You can use the Data management plugins to define table relationships or minimise performance issues. What are these plugins? Select 3 Answers from the below options. Schema map. Database Rotations. Many to Many task relations. Data Archiving. Table cleaner.

Core UI Reporting and Dashboards functionality are deprecated and unavailable in new instances. What functionality has replaced it?. Performance Analytics. Process Mining. User Experience Analytics. Platform Analytics.

When can you view personalised recommendations to improve the search engine optimisation (SEO) and accessibility of your Knowledge articles?. When flagging an article. When attaching an article to an Incident. When rating or commenting on an article. When viewing an article on the Service Portal. When editing or publishing an article.

What are the different types of Client Scripts that are supported in ServiceNow? Select 4 Answers from the below options. OnDelete(). OnSubmit(). OnCellEdit(). OnLoad(). OnChange(). OnSave().

Where can users set their notification preferences in the Next Experience UI?. User Menu. System Notifications. Email Properties. Subscription Management. Admin Menu.

Which CMDB feature tracks the activities and history of data sources as they insert and update Cl attributes? Select 2 Answers from the below options. CI Class Manager. CMDB CI Lifecycle Management. Multisource CMDB. CMDB Data Manager. CMDB 360.

Where do you navigate to see the notifications that are currently defined on the Now Platform?. System Definitions > Notifications. Notifications > Email > System Notifications. System Notifications > Definitions. System Notification > Email > Notifications.

ServiceNow can import data from which of the following external data source types when a valid transform map is available? Select 3 Answers from the below options. JSON. CSV. REST. LDAP. OIDC.

What are the three types of Flow Designer triggers? Select 3 Answers from the below options. Application-based. Work-based. Record-based. Role-based. Schedule-based.

Which of the following is a true statement about user impersonation? Select 2 Answers from the below options. Administrators will have limited access to certain features when impersonating some scoped app admins. When impersonating another user, the administrator does not have the same access as the impersonated user. The impersonation option is not available in the ServiceNow mobile apps. Non-admin users with the "impersonator" role will have limited access if they impersonate "admin" users. Administrators can impersonate other authenticated users but cannot view impersonation logs. Users will need to log out after each impersonation to end it.

What options are available to define the fulfilment process for a service catalogue item? Select 3 Answers from the below options. Roadmap. Workflow. Plan. Flow. Execution Plan.

Form splits help you organise fields on a form into columns for an enhanced visual appeal. What role is required to enable multiple form splits on the platform?. personalize_form. admin. itil. form_admin.

You can enable the keyboard shortcuts and view them on a particular page through the keyboard shortcut modal. How can you show the shortcuts for the page you are viewing in a modal?. Press the F1 key (on Windows) or the Function keys (on Mac). Press ctrl+/ keys (on Windows) or cmd+/ keys (on Mac). Select the 'Keyboard Shortcuts' option in your profile. Select the 'Show help' icon from the top right corner of the screen.

Which menu can users access to display actions that involve creating quick reports, configuring lists and exporting data?. Record Context Menu. Value Context Menu. List Context Menu. Column Context Menu.

Which tickets are displayed under the Associated Requests tab on the standard ticket page in the Service Portal?. All associated requests for which the current ticket is the parent. All associated requests. All universal requests associated with the current ticket. All universal tasks.

How do you verify that CMDB is still operational after upgrades and deployments of new applications or integrations if you have a customised CMDB?. Out-of-the-box quick start tests can also verify the customisations. Customise the out-of-the-box quick start tests. Override the quick start tests through scripting. Use the CMDB Health quick starter. Copy and configure the quick start tests.

How can you modify data pill values in Flow Designer without writing scripts?. Install data pill package plugins. Use transform functions. Use the data pill formatter. Allow duplicate query parameter name. Use the flow error handler.

As a catalogue admin, you are asked to dynamically populate Manager's name on a catalogue item when there is a (new) value for the 'Requested for' field. Where do you define the relationship between the two questions without scripting?. Catalog Item Templates. Service Designer. Service Catalog Wizards. Service Catalog Entries. Catalog Builder.

Which of the following are the steps to Easy Import? Select 3 Answers from the below options. Upload Import Data. Preview Excel Template. Download Excel Template. Download Import Data. Finalise Import.

What are the two types of inbound email actions? Select 2 Answers from the below options. Set a value for a field in the target table. Template the inbound email response. Forward the inbound email to the intended user. Send an email back to the source that triggered the action.

Using the flow diagramming view, you can create and view flows as diagrams and see the paths a flow can follow. Where do you go to install the Flow Diagramming application?. Now Create. Developer Site. Now Assist. ServiceNow Marketplace. ServiceNow Store.