ServiceNow Administration Fundamentals 6

What is the primary way to interact with the applications and information in a ServiceNow instance?. ServiceNow Mobile Apps. Application Programming Interface (API). Workspace. Next Experience Unified Navigation. Service Portal.

Which of the following is a way to add an application to a ServiceNow instance for development? Select 2 Answers from the below options. Use Application Cross-Scope Access to load an application. Use the ServiceNow Store to load an application. Use the Create Application module to create an application. Use the Guided App Creator to create an application. Use Studio to import an application from source control.

Which of the following business needs can be addressed by Flow Designer? Select 3 Answers from the below options. To orchestrate business processes across services with little technical user knowledge. To redevelop existing logic already built using the ServiceNow workflow editor. To reduce technical debt, such as reducing scripting to simplify upgrades and deployments. To integrate with 3rd party systems. To enhance processes using a ServiceNow Instance that is running Jakarta or prior.

You can add human-readable keywords to the URLs of portal pages to improve search engine optimisation (SEO) and click-through rates and help users understand what to expect on the page. What can be added as human-readable keywords to help with SEO? Select 2 Answers from the below options. Dynamic page variables. Static content. Page parameters. Page ID. Sys ID.

Which of the following definitions corresponds to Service Catalogue?. A collection of one or more ordered items. Products placed in the shopping cart. It contains a collection of orderable products and services. A customised interface used to build and submit an order.

Which of the following are the notification preferences that users can manage? Select 4 Answers from the below options. Add a new channel (email address, mobile device for push notifications, SMS, voice). Enable/disable notifications. Disable receipt of specific notifications. Apply a schedule to a notification. Include/exclude attachments in notifications.

Which of the following are true statements about workflows? Select 3 Answers from the below options. Only one published version of a workflow exists in runtime for new contexts. The published workflow executes for a developer who has checked out the workflow. When a workflow is invoked, the current workflow definition is loaded into the workflow context. Workflows are often published during workflow development. Multiple versions of a workflow can exist at the same time.

Where do you navigate on the platform to filter the list of system notifications by category and search in your custom notifications? Select 2 Answers from the below options. All > System Notification > Email > Notification Categories. User Profile > Preferences > Notifications > Advanced Preferences. All > Self-Service > My Notification Preferences > Advanced Preferences. Admin > Subscription Management > Settings. All > System Notification > Email > Notification Filters.

Which of the following are true statements about Data Policies? Select 3 Answers from the below options. Data Policies are dependent on how a record is updated. Data Policies have a condition as part of the trigger. Data Policies can take different actions when the Conditions field evaluates to true or false. Data Policies are script-free, server-side application files.

Which one of the following is NOT part of a workflow?. End activity. Node. Connector. Transition. Begin activity.

How do you delete related records from the archive log and archive (ar_) tables?. Re-archive restored records. Delete archive record log entries. Restore archived records and related records. Create archive destroy rules.

How is the business duration calculated on a catalogue task once it is closed?. Based on the created and closed values. Based on the Planned start and Planned end fields. Based on the planned Duration field. Based on the Actual start and Actual end fields.

Which group types are provided in the base system? Select 3 Answers from the below options. approval. itil. survey. notification. catalog.

When a CI is set to retire, dependent CIs management data processes attempt to cascade-update all the CIs depending on that CI to retire. What table are the dependent CIs added to when a parent CI is set to retire?. cmdb_dependent_ci_class_exclusion. cmdb_dependent_ci_extra_rels_config. cmdb_related_entry. cmdb_dependent_ci_ledger. cmdb_ci_related_retire.

How can Application Collaboration help when creating applications within the Now Platform App Engine?. Non-administrators can develop and deploy applications. Collaborator permissions can be managed. Administrators are allowed to delete applications. Delegated developers can use source control features.

What visualisation types allow you to add multiple data sources of the same type in the UI Builder? Select 2 Answers from the below options. Time Series. Single Score. Pie and donuts. Bars.

You can automatically generate chat summarisations for conversations that are transferred between requesters, virtual agents, and live agents. Which ServiceNow product enables you to summarise a chat conversation?. Connect chat. Sidebar chat. Agent Assist. Now Assist.

Which of the following describes Tasks? Select 3 Answers from the below options. Tasks lead to quicker resolution times. Tasks minimise the possibility of human error. Tasks can only be performed once. Tasks are repeatable processes.

The Now Platform is an example of which cloud computing model?. Platform-as-a-Service (PaaS). Infrastructure-as-a-Service (IaaS). Software-as-a-Service (SaaS). Application Platform-as-a-Service (aPaaS).

What records can AI generate in ServiceNow via the Now Assist skills? Select 2 Answers from the below options. Knowledge articles. Configuration items. Catalogue items. User records.

To provide added security on the platform, no user can have both explicit roles. What are the two explicit roles? Select 2 Answers from the below options. snc_internal. snc_external. sn_si.special_access. sn_si.external.