ServiceNow Administration Fundamentals 7

A field can be added to a table and form by accessing which part of the Form Designer interface?. Form Views. Form Settings. Field Formatter. Field Navigator.

What can you leverage on the ServiceNow Platform to eliminate scripting for a catalogue item or a variable set?. Verification Rules. Assignment Lookup Rules. Business Rules. Data Lookup Rules.

What is the single location for all the import sets and concurrent import sets for a scheduled data import chain?. Import Log. Data Sources. Transform History. Execution Contexts.

Which tool do you use to add multiple homepages as tabs to a single responsive dashboard?. Responsive Canvas. Homepage Destination Rules. ServiceNow Performance Dashboard. Homepage Splash Page. Homepage deprecation help.

What application allows you to create or edit a catalogue item using a visual and guided experience along with specified restrictions?. Process Automation Designer. Flow Designer. Catalog Builder. Maintain Items.

What actions can you take with Flow Designer? Select 3 Answers from the below options. Define multiple flows with the same trigger conditions on a table. Test a flow, subflow, or action in the background. Duplicate an action or subflow within a flow. Look up and delete multiple existing records as a single action.

What can you do in the SLA Timeline for a task? Select 3 Answers from the below options. View related task updates. Identify why a task update triggered a specific stage in the task SLA. View the progress of all types of task SLAs, OLAs and underpinning contracts. Send notifications to the task Assignment group members and manager.

What framework helps you consistently use standard values across applications and effectively track assets through their life-cycle transitions?. CMDB. CSDM. ITIL. ITSM.

Which of the following field types have a one-to-many relationship? Select 3 Answers from the below options. Reference fields. Name-Value Pairs. Document ID fields. Choice Field. Glide List.

Notifications in the Now Platform occur through which of the following methods? Select 3 Answers from the below options. Virtual Agent. Workplace Chat. Email. SMS. Meeting Invitation.

What authentication method is used as a Single Sign-On (SSO) identity provider (IdP) to allow users to log in to ServiceNow using their social identity provider, like Google and Okta?. OpenID Connect. SAML 2.0. Digest Authentication. LDAP.

Search engine optimisation (SEO) helps portal users find the necessary information and engage more with your portal. Adding SEO information to your public portal pages improves how external search engines index and rank pages to make them more findable. What information can you add to Service Portal pages to improve SEO? Select 3 Answers from the below options. Images instead of long texts. Dynamic titles to portal pages. Human readable keywords to page URLs. Meta tags to public pages. Access restrictions to public pages.

You can add knowledge article URLs to your sitemap to improve content indexing by public search engines. What do you configure to achieve this for the Knowledge Portal?. Service Portal Analytics. Sitemap Generator record. Contextual Search - Service Portal. Connect Service Portal Widgets. Next Experience UI for knowledge articles.

Which of the following can you do using the Catalog Builder? Select 3 Answers from the below options. Set the minimum and the maximum number of items for an order. Transfer catalogue items published through Catalog Builder using exclusive update sets. Add, remove or update multiple images of a catalogue item. Configure the default value for a question in Catalog Builder. Configure the Catalog Builder so catalogue item editors can enter custom details. Administer tables and forms visually from a single user interface.

Which of the following tabs are available by default for a submitted request on the Standard ticket page in the Service Portal? Select 2 Answers from the below options. Activity. Variable summarizer. Variable editor. Attachments.

What can agents do with the Sidebar feature in the Next Experience UI? Select 2 Answers from the below options. Communicate with the caller/requester directly. Have real-time collaboration with others from a Workspace interaction-based record. Integrate with other Workspaces to display related records. Broadcast a text message or initiate a conference call with other agents. Create, open and search for discussions about their work.

What feature allows you to use simple natural language queries in a search string to query for a set of CIs in the CMDB?. Intelligent Search. Multisource CMDB. Conditional Search. CMDB Data Manager. Contextual Search.

What does Lane Filter in Visual Task Board enable you to create for cards with empty values, such as cards with no assignees?. A new filter. A separate lane. A separate board. A new card.

You can identify tables without "report_view" access control lists (ACLs) and evaluate which users won’t pass the "read" ACLs on a table. What application allows you to compare reports against all "report_view" and the corresponding "read" ACLs?. Report Security - enforce access control checks. Anonymous Report Center. Reporting Statistics Reports. Security Jump Start (ACL Rules). ACL Assessment for Reports.

What do you use to set values for the mandatory fields that are not in the import spreadsheet? For example, when data is imported into the Choice table for Categories and Subcategories. Map. Coalesce. Source script. Target field.

What rules work with existing Access Control rules (ACLs) to deny access to tables and records that do not match subject attributes?. Data classification. Data separation. Data privacy. Data filtration.