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A ux designer wants to change formatting...(choose 2) (might not be the correct answer). make edit on setup panel. make edit on field style. make edit on field properties. write custom css.

Bloomington Caregivers has replaced its legacy Contact Center application with Health Cloud. During user acceptance testing (UAT), the call center team is reporting differences between current Identity Verification business processes and what was built in Health Cloud. The call center manager has requested the following changes: • Birth Date be available in results and as an optional verifier, but no longer required for verification purposes • Add 'Bloomington ID', a custom field on Account, to search results and as a required verifier What should a consultant do to meet these requirements?. Add two new Identity Verification Process Field records for 'Bloomington ID'; one with Field Type set to Result Field and one with Field Type set to Required Verifier Change the Birth Date record with Field Type value Required Verifier to Optional Verifier. Add two new Identity Verification Process Field records for 'Bloomington ID'. Set the Field Type to Result Field and set the Required field to true. Add the new record to the Lightning component parameters in the identity flow screen in Flow Builder. Add 'Bloomington ID' to the picklist choices within the Identity Verification flow and mark it as required. Remove the Birth Date record from the required fields picklist and add Birth Date to the optional verifiers picklist. Add two new Identity Verification Process Field records for 'Bloomington ID'; one with the Field Type set to Result Field and one with Field Type set to Optional Verifier. Delete the Birth Date record which has the Field Type value Required Verifier.

Bloomington Caregivers has configured the Provider Network Management add-on license. Some of the users are reporting that they are unable to access some of the new functionality. Which two permission sets should an administrator ensure are assigned so the users can access Provider Network Management?. Health Cloud Standard permission set. Provider Network Management permission set. Health Cloud Utilization Management permission set. Health Cloud Foundation permission set.

An administrator at Bloomington Caregivers has received a change request to alter the appearance of the timeline so that it displays vertically instead of horizontally. Which step should the administrator take when implementing this change request?. Find the Timeline Orientation setting in Custom Metadata, which controls the orientation of all timelines, and change the value to vertical. Find the Timeline View Configuration for each relevant timeline in the Health Cloud - Lightning Admin app and change the Orientation to vertical. Enable Timeline in Salesforce Setup. then configure and activate new timeline and add to the relevant Lightning record. Enable Timeline in Salesforce Setup, then set the toggle for vertical orientation to true to set all timeline orientations as vertical.

A provider is looking to view a patient's insurance coverage, including co-pay and deductible information, prior to their appointment. Using Health Cloud, which two steps should a consultant take to access this information in the Benefit Verification component?. Configure the Connection Label with the source systems API details. Create a new record for the HCBenVerConnect custom setting. Configure the link to the clearinghouses endpoint using a Uniform Resource Identifier (URI) path. Create a named credential to support authenticated callouts.

While a consultant is implementing Integrated Care Management for a customer, the customer requests that a change is made to the Care Plan creation wizard. Which underlying component should the consultant customize to achieve this?. Field Sets. FlexCard. Flow. OmniScript.

Bloomington Caregivers want to offer its patients remote monitoring to bring data from patient devices into Health Cloud. Which set of records should an administrator populate to implement this functionality?. Units of Measure, Remote Monitoring Device Types, Care Observations, Code Sets. Code Sets, Units of Measure, Care Metric Targets, Care Observations. Code Sets, Biometrics, Care Observations, Chart Metrics. Units of Measure, Code Sets, Remote Monitoring Device Types, Care Episodes.

An administrator for Salesforce Health Cloud wants to ensure that the files in their full sandbox instance are encrypted. Which encryption solution supports the encryption of files in this scenario?. Industry Data Security. Salesforce Data Mask. Classic Encryption. Salesforce Shield.

A provider has moved an existing office to a new location and wants to ensure that whenever a patient books an existing portal, the patient receives an email with the new address. How should a developer modify the existing Create Appointment Integration Procedure to solve the request?. Remove the Try-Catch. Build If-Elself logic. Add a Conditional Block. Update the Test Condition.

A MedTech customer is looking to track surgical case visits for reps to sell their product leveraging Intelligent Sales. Which object should a consultant configure to track this visit type?. Action Plan. Visit. Work Type. Location.

Bloomington Caregivers currently has the organization-wide default controlling patient access set to Private. A new respiratory therapist is being added to support a patient at Bloomington Caregivers, and the therapist needs access to the patient's data. How should an administrator grant access to the respiratory therapist using out-of-the-box Health Cloud features?. Add the respiratory therapist to the patient's Account Team and default access will be automatically granted. Add the respiratory therapist to the patient's Care Team and default access will be automatically granted. Add the respiratory therapist to the patient's Account Team and grant Read or Read/Write access as needed. Add the respiratory therapist to the patient's Care Team and grant Read or Read/Write access as needed.

A developer needs to modify the out-of-the-box Advanced Patient Card to display the Category, SubjectID, and Date for active Clinical Alerts. Which three steps should the developer take to accomplish this?. Create and activate a new child card. Clone the parent card. Define session variables to control visibility of clinical data. Create a DataRaptor to extract necessary data. Change the child card state to show active.

A customer wants to leverage dependent intervention tasks as part of their care coordination solution using Integrated Care Management. Which feature should a consultant configure to accomplish this task?. Intervention Templates. Action Plan Templates. Care Plan Task Templates. Industry Template Library.

During a design session, the client asks for best practices around when to use DataRaptors vs For which scenario should a consultant advise the client to use a single DataRaptor?. The action must perform a SendMail task and check for any errors. The dataset requires connecting to an external data source, such as CSV or REST API. The dataset required needs to read two SObjects with a clearly defined relationship. The task requires both a read and write of SObject data.

A customer is implementing Intelligent Appointment Management in Health Cloud to eliminate swivel chair to other scheduling systems. Which two connectivity options should a consultant leverage as the scheduling engine?. Business Rules Engine. Electronic Health Record (EHR) System. Salesforce Scheduler. Scheduler for Industries.

Bloomington Caregivers has decided to expand its Health Cloud implementation to include a Crisis Support Center. Which two steps should an administrator take as part of the implementation?. Assign users the Health Cloud Crisis Support Center Management permission set license. Install the Crisis Support Center unmanaged package. Enable Crisis Support Center Management App in Setup. Review and modify the Crisis Center Intake flow in Flow Builder to meet requirements.

Bloomington Caregivers is implementing Home Health scheduling with Health Cloud. It must ensure that those who need to schedule the visits have the right permission set license. Which permission set license should a consultant assign in this scenario?. Field Dispatch Scheduler. Manage Home Health. Healthcare Visit Manager. Execute Health Scheduling.

Bloomington Caregivers needs to monitor care plan adherence for the patients at various facilities within its network. What is available to extend the reporting capability of Health Cloud?. Care Management Extension. CRM Analytics for Health Cloud. Insights for Health Cloud. Reporting unmanaged package.

Bloomington Caregivers would like to bulk upload information to support Provider Search and Provider Relationship Card. What are the two best practice recommendations to upload this information?. Use Provider Relationship API. Use Composite API Request. Use Provider Card API. Use Data Loader.

Bloomington Caregivers wants to ensure it maintains the privacy of its users' data by enabling data protection details for leads, contacts, and person accounts during the initial Health Cloud install and configuration. Which entity should the administrator enable within Data Protection and Privacy for Health Cloud to work in this scenario?. Fields. Records. Tasks. Objects.

A payer needs to connect an electronic health record (EHR) to Health Cloud to display key clinical data to Health Cloud users. The data in the source system is aligned to FHIR R4 standards, but some transformation is anticipated. Which approach should a consultant use to set up this integration?. A middleware integration solution that can handle data transformation if necessary. A point-to-point API connection from the EHR to Health Cloud. A "swivel-chair" standard operating procedure document that will be distributed to users. A scheduled batch job that retrieves a file from an SFTP.

A payer is looking to optimize the workflow for its call center, which focuses primarily on members calling to check on the status of their prior authorization requests. How should a consultant conduct discovery to define a workflow for these call center users?. Identify personas and ask them to walk through a day in their life, taking notes and identifying opportunities for optimization. Use work from another project to inform the discovery, then review it with the IT department. Build a proof of concept to present to the client and ask them for feedback. Research industry trends and develop a point of view, then present it to the customer for validation.

What are three requirements for implementing patients or members in Health Cloud?. Ensure the Person Account object is used. Ensure the Parent Contact object is blank. Ensure l-to-1 Account to Contact relationship. Ensure the Parent Account field is blank. Ensure the Account is the Parent to Household Accounts.

A provider system wants to leverage Health Cloud to enable its care providers to conduct video visits socioeconomic factors that impact their care. Which capability should a consultant recommend for this use case?. Integrated Care Management. Intelligent Appointment Management. Telehealth. Virtual Care.

A call center agent at Bloomington Caregivers wants the ability to look up providers by appointment on behalf of their patients. Which two capabilities should a consultant recommend to enable this requirement?. Experience Cloud for Health Cloud. Provider Search. Intelligent Appointment Management. Integrated Care Management.

Bloomington Caregivers is looking to streamline the user experience for its call center agents On the patient's record, the company wants the ability to: • Inform agents about changes in information • View basic details about a patients insurance • Have a complete view of all engagement interactions in one place Which three components from Contact Center for Health Cloud should a consultant use to achieve this?. Member Plan FlexCard. Identity Verification. Record Alerts. Action Launcher. Timeline.

A consultant needs to implement Health Cloud and is in the discovery stage of the project. Which three approaches should the consultant consider to collect information to understand where Health Cloud fits within the application architecture?. Identify personas involved and their existing pain points. Start writing Apex code to customize Health Cloud. Build an architecture diagram depicting Health Cloud integrations. Create business process diagrams to understand information flow. Identify key stakeholders and how they measure success.

A provider wants to get a comprehensive view of a patient's prescriptions, including history, to improve health outcomes. Which Health Cloud capability should a consultant leverage to assist the provider?. intelligent Appointment Management. Medication Management. Integrated Care Management. Virtual Care.

During a sprint demo, a customer wants to update fields in the Ul on the Patient Medication Manager component. Which two objects is a consultant able to add and/or remove fields from?. Medication Dispense. Medication Strength. Medication Details. Medication Request.

A hospital system wants to track patient relationships to its cardiologist, primary care physician, and oncologist. Which object should a consultant recommend to implement?. Contact-Contact Relationship. Affiliation Relationship. Healthcare Practitioner Facility. Patient Provider Relationship.

A provider would like to create Salesforce reports to analyze patient outcomes and patient referrals. Which three steps should a consultant recommend as part of the reporting setup to ensure the provider can view this report appropriately?. Enable the enhanced Analytics for Healthcare setting in Setup. Create custom report types for clinical objects. Assign appropriate permissions to internal users. Leverage the Patient Referral Management unmanaged package. Adjust template care management reports and dashboards.

Care managers at Bloomington Caregivers call patients after they are discharged from a hospital to ask a series of questions, which the care manager enters into Health Cloud. The patient is then automatically assigned a personalized care plan based on the answers they provided. Which two capabilities should a consultant leverage together to fulfill this requirement?. Discovery Framework. Integrated Care Management. Care Programs. Salesforce Surveys.

A pharma company wants the ability to: • Upload a patient's insurance card, including automatic Member Plan record creation • Run a benefits verification check • Schedule on behalf of the patient with a provider Which set of Health Cloud capabilities should enable the company to build this business process?. Intelligent Document Automation, Intelligent Appointment Management, Intelligent Document Reader, Benefits Verification. Virtual Care, Intelligent Appointment Management, Intelligent Document Automation, Intelligent Document Reader. Intelligent Appointment Management, Benefits Verification, Intelligent Document Automation, eFax Integration. Utilization Management, Care Management, Intelligent Document Automation, Intelligent Appointment Management.

A MedTech company needs to manage its run rate business to ensure contract compliance for its customers. Which two features of Health Cloud should a consultant recommend the company use?. Remote Device Monitoring. MedTech Accelerator. Advanced Account Forecasting. Sales Agreements.

A customer wants to move its existing Patient-Reported Outcome Measures (PROMs) surveys to Health Cloud. It requires a solution that allows for question banks and version control for this standardized survey. Which solution should a consultant recommend?. Salesforce Feedback Management. Health Cloud Forms. Discovery Framework. Salesforce Surveys.

A health plan provider would like to manage prior authorizations with predefined approval criteria. Which three features in Health Cloud should a consultant recommend in this case?. Claims data model. Business Rules Engine. Utilization Management data model. Intelligent Appointment Management. Out-of-the-box Process libraries.

How should a consultant at a large provider system model a patient in Health Cloud?. Configure Account. Leverage Contact-Contact. Configure Contact. Leverage Person Account.

A payer is implementing Health Cloud and wants to leverage predefined rules for its prior authorization request review process. The payer would like to leverage out-of-the-box Health Cloud functionality to drive speed to value. Which prebuilt feature should a consultant recommend the payer leverage?. Integration Procedures. OmniScript Templates. FlexCards. Expression Set Templates.

A clinic is looking to manage its associated physicians within Health Cloud. Which two objects support Salesforce's recommended approach to model the doctors in the clinic's Health Cloud org?. Person Account. Contact. Healthcare Provider. Healthcare Practitioner.

Bloomington Caregivers uses Health Cloud and has an integration setup with an external payer system. Which three business level APIs should a consultant recommend to help the payer organization electronically receive requests for services?. Admission, Discharge, and Transfer (ADT). Prior Authorization. Care Services. Benefit Verification. Referral Request.

Bloomington Caregivers is Implementing Health Cloud to streamline the process to register patients to care programs while capturing their consent. The company plans to leverage out-of-the-box Health Cloud features. Which Health Cloud feature should a consultant recommend the company use in this scenario?. Care Plan Enrollment Flow. Program Enrollment Flow. Enrollment Consent OmmScript. Program Eligibility OmniScript.

Which Health Cloud feature helps ensure compliance with Health Insurance Portability and Accountability Act (HIPAA) regulations?. Real-time monitoring and alerts. Social media integration. Data visualization and analytics. User authentication and access control.

A MedTech company is implementing Health Cloud to better plan and track surgical case visits, manage device inventory and run cycle counts. Which data model should a consultant recommend the company use?. Intelligent Sales. Inventory Management. Life Sciences. Provider Engagement.

A company based in the United States requires a way to track medications that patients take in a standardized format and detect potential drug-to-drug interactions. Which two Health Cloud solutions should a consultant recommend?. Medication Audit. Medication Review. Medication Reconciliation. Medication Administration.

Bloomington Caregivers is implementing Health Cloud for managing the healthcare data of children under the age of 13. Which three considerations should the company take into account to ensure compliance with the Children's Online Privacy Protection Act (COPPA)?. Obtaining verified parental consent before collecting and storing any personal information of children. Disclosing the organization's privacy policy to parents and obtaining their consent. Ensuring that Bloomington Caregivers' system implementation partner has met all COPPA regulations during the build phase. Implementing appropriate security measures to safeguard children's personal information. Ensuring information collected about children is protected with at rest and in-transit encryption.

Bloomington Caregivers would like to send patient clinical data to an external payer, How should a consultant advise Bloomington Caregivers to make this information available to the payer using the most cost-effective method in out-of-the-box Health Cloud?. Build a custom remote call-in API into Salesforce. Leverage the FHIR R4 Patient API. Use MuleSoft Accelerator with H 7 APL. use a third-party tool from AppExChange.

A customer wants to view a patient's health conditions and clinical encounters as a sequence patient's Person Account page. What should a consultant do to achieve this using the Enhanced Timeline functionality?. Clone the HCTimeline FlexCard for customization. Add a record to the HealthCloudTimelineConfig custom setting. Create a new Timeline View Configuration record. Create a new Timeline record within Setup.

Bloomington Caregivers wants to show its end users highlighted information about its providers that work at specific facilities, in one place. This would include provider contact details and the provider's specialty at a given facility. Which Health Cloud feature should a consultant implement to fulfill this requirement?. Provider Relationship Card. Provider Network Management. Facility Relationship Center. HCProvider360 FlexCard.

A healthcare provider with multiple clinics and specialties is struggling to manage its appointment scheduling process efficiently. Patients are experiencing long wait times on the phone and want to leverage self-service options. Which three Health Cloud capabilities should a consultant recommend configuring to provide a solution to improve patient satisfaction?. Intelligent Appointment Management. Intelligent Form Reader. Provider Search. Assessments and Recommendations. Experience Cloud for Hearth Cloud.

A provider uses an external appointment management system. The default solution provided by Health Cloud is not viable for the How should a consultant implement a robust system for the provider?. Use an electronic health record (EHR) routing system to book the appointment in Health Cloud. Create a custom FHIR Adapter to make calls to Health Cloud. Use a package created by ISV (Independent Software Vendor) for Health Cloud. Create an Apex class and leverage Intelligent Appointment Management.

Prior to go-live for Bloomington Caregivers, a consultant loads the future system users into Salesforce. Which two permission set licenses should the consultant assign to the users to give them access to Health Cloud?. Health Cloud Foundation permission set license. Health Cloud permission set license. Health Cloud Standard permission set license. Health Cloud Platform permission set license.

An administrator for Bloomington Caregivers has added an Enhanced Timeline to an existing Patient Lightning page showing patient interactions, including records from a custom object developed to track caregiver preferences. What else should the administrator complete post deployment of the enhanced timeline?. Assign the users permissions to be able to view the Timeline before adding it to the Timeline component. Add the Timeline component to the Patient Lightning page and activate the Timeline. Add the Timeline component to the Patient Lightning page and select the Timeline. Add the custom object to the Timeline after deployment, then add it to the Timeline component.