SIGPM 21

What is a key driver of the experience a customer has while interacting with a company?. The internal process costs. The complexity of the customer journey. Multiple customer surveys. Many contact persons for different topics.

Which sections can be added to a journey model in the SAP Signavio Journey Modeler? Note: There are 3 correct answers to this question. IT Systems. Linked processes. Reports. Touchpoints. Attributes.

What does a good customer experience have an influence on? Note: There are 3 correct answers to this question. Customer loyalty. Brand status. Legal compliance. Customer service costs. Cross & upselling.

Which Hit Policy will sum or count results?. Collect Order. Priority. Rule Order. Output Order.

Which Hit Policy allows more than one hit, but limits the result to the output with the highest preference?. First. Any. Unique. Priority.

Which of the following act as input data for a decision table? Note: There are 2 correct answers to this question. An automatic decision. A decision requirement. A decision gateway. A sub-decision.

Which of these are possible inputs for a decision table? Note: There are 3 correct answers to this question. Enumeration. Attributes. Date. Knowledge Source. Text.

How should a decision diagram be named? Note: There are 3 correct answers to this question. Activity style. Output style. Passive style. Question style. Decision style.

What are ways to verify that a model is complete and consistent? Note: There are 3 correct answers to this question. Use the Diagram comparison. Use the Test lab. Use the 'check' option within the Decision table. Use the Simulation tool. Use the Syntax check.

What does the DMN Test Lab perform? Note: There are 3 correct answers to this question. Validates that diagrams are consistent. Connects to SAP Signavio Process Governance. Checks expected results against calculated results. Links to BPMN diagrams. Keeps track of previous tests for comparison.

What are some capabilities of the Quick Model feature? Note: There are 2 correct answers to this question. Building a process with tasks, lanes and attributes. Enriching process models with gateways. Grouping different tasks and transforming them into a subprocess. Creating the happy path of a process.

What are the benefits of running a convention check of your process? Note: There are 2 correct answers to this question?. It ensures the correct order of tasks. It ensures consistency of the process model. It verifies that the used BPMN elements are set correct. It shows all bottlenecks in a process.

You created diagram attributes and want to display some of them in the explorer view as additional table column. Where can these table columns be added?. Define notations/attributes. Edit general configuration. My profile. Edit security configuration.

How can additional information about a business term be stored in the dictionary (for example, by adding a phone number, location, or transaction code)?. Create custom modelling conventions. Create sub-categories. Add custom attributes to the respective category. Add custom attributes to the associated diagram elements.

Why is it helpful to create a BPMN subset?. To add additional information based on company requirements. To focus on frequently used elements. To help users check whether diagrams adhere to certain BPMN rules. To enable changes to the default appearance of the notation.