CGEIT - Simulado 2 - 50 questões

Which of the following categories measures the health of the organization and the working environment of its employees?. A. Quantity. B. Safety. C. Effectiveness. D. Efficiency.

Which of the following is concerned with fairness and transparency?. A. Continual Service Improvement. B. Service Support. C. Service Strategy. D. Governance.

Which of the following is the process of identifying and assessing factors that may jeopardize the success of a project or the achievement of a goal?. A. Risk retention. B. Risk identification. C. Risk communication. D. Risk analysis.

Which of the following types of risks includes currency risk, liquidity risk, and technology obsolescence?. A. Asset risk. B. Operational risk. C. Hazard risk. D. Strategic risk.

What is the major goal of risk management in the decision-making process?. A. To manage the clients. B. To manage the time. C. To manage the resources. D. To manage the uncertainty.

Which of the following phases of IT lifecycle is governed by a series of stages and gates for managing the lifecycle of projects?. A. IT project phase. B. IT process phase. C. IT asset phase. D. IT discovery phase.

Which of the following statements explains the difference between the IT strategy committee and the IT steering committee?. A. The IT strategy committee assists the executive in the delivery of the IT strategy, whereas the IT steering committee advises the board and management on IT strategy. B. The IT strategy committee focuses on implementation, whereas the IT steering committee focuses on the current and future strategic IT issues. C. The IT strategy committee aligns and approves the IT architecture, whereas the IT steering committee monitors the resource and priority conflicts. D. The IT strategy committee provides direction to management relative to IT strategy, whereas the IT steering committee monitors the resource and priority conflicts.

Which of the following components of the COSO ERM identifies the required information, captures it, and communicates it in a form and time frame that enable people to carry out their responsibilities?. A. Information and communication. B. Internal environment. C. Monitoring. D. Objectives setting.

Which of the following steps of IT governance program decides on the highest priority projects that will help to improve the management and governance of the significant gap areas?. A. Define target areas. B. Develop improvement strategies. C. Measure results. D. Understand and define the risks.

Which of the following areas of IT Governance Framework of CGEIT aims to guarantee that the IT function remains aligned with the organization's strategic objectives?. A. Strategic Alignment. B. Performance management. C. Value Delivery. D. Risk Management.

Which of the following resource categories includes skill sets, certifications, productivity, and morale?. A. Partners. B. Processes. C. People. D. Products.

Which of the following individuals/team allocates business resources for effective IT governance?. A. Business Executive. B. CEO. C. CIO. D. IT Strategy Committee.

Which of the following is the amount of risk an enterprise is willing to except in pursuit of its mission?. A. Threats. B. Vulnerability. C. Risk Appetite. D. Inherent Risk.

Which of the following ISO standards defines the corporate governance of IT?. A. ISO 9000. B. ISO 27001. C. ISO 20000. D. ISO 38500.

Which of the following are the objectives of Service Level Management (SLM)? 1. To negotiate SLAs with the customers and to design services in accordance with the agreed service level targets. 2. Defining, documenting, and agreeing the level of IT Services to be provided. 3. Identifying possible future markets that the Service Provider could operate in. 4. Monitoring, measuring, and reporting the actual level of services provided. 5. Monitoring and improving customer satisfaction. A. 1, 2, and 3 only. B. 1, 2, 4, and 5 only. C. 1, 2, 3, 4, and 5. D. 1, 2, 3, and 5 only.

Which of the following are the main benefits of using Information Services Procurement Library (ISPL)? 1) The contract can be used as a control instrument. 2) The customer can take advantage of the competitive market. 3) The proposals of consumers become comparable. 4) The use of a strategy that really fits the situation. A. 1, 2 and 4. B. 2, 3 and 4. C. 1, 2 and 3. D. 1, 3 and 4.

You are the project manager of a large construction project. Part of the project involves the wiring of the electricity in the building your project is creating. You and the project team determine the electrical work is too dangerous to perform yourself so you hire an electrician to perform the work for the project. This is an example of what type of risk response?. A. Avoidance. B. Mitigation. C. Transference. D. Acceptance.

Which of the following concepts is used to reduce the errors produced during the manufacturing or service process, increase customer satisfaction, streamline supply chain management, aims for modernization of equipment and ensures workers have the highest level of training?. A. Balanced Scorecard (BSC). B. Six Sigma. C. Total Quality Management. D. Total Security Management.

Which of the following types of IT organizational structures states that all IT resources are centralized under a single reporting structure with centralized resource allocation (staffing), and the organizational structure is built around the resource pools?. A. Federated. B. Centralized. C. Project-based. D. Decentralized.

Which of the following IT governance frameworks provides governance of IT investments, produced by the IT Governance Institute (ITGI), and is a formal statement of principles and processes for IT portfolio management?. A. VMM. B. Val IT. C. Risk IT. D. COBIT.

What should a chief information officer (CIO) do FIRST to establish IT governance in an enterprise?. A. Implement the best IT practices available in the industry. B. Implement the governance practices from the CIO’s previous enterprise. C. Involve only internal stakeholders. D. Review the current enterprise practices and process.

Which of the following MOST accurately reflects key areas of the governance of enterprise IT?. A. Evaluate, direct, monitor (EDM). B. Initiate, plan, execute, monitor, control. C. Requirement analysis, design, development, implementation, support. D. Plan, do, check, act (PDCA).

Which of the following MOST likely makes the decision on a request by a business unit to implement an application that is not on the enterprise’s list of approved technology standards?. A. The IT audit committee. B. The enterprise investment committee. C. The IT steering committee. D. The IT architecture review board.

With whom does the ownership for application controls reside?. A. The chief information officer (CIO). B. The business. C. IT steering committee. D. The architecture review board.

An enterprise is planning to implement a framework for IT governance to align IT and business strategy. Which dimension of the IT balanced scorecard (BSC) will this strategic initiative primarily be linked to?. A. Financial. B. Internal. C. Customer. D. Learning and growth.

Which of the following facilitates strategic alignment?. A. Business owner sponsorship of projects. B. A business impact analysis (BIA). C. Alignment of the IT budget to strategic objectives. D. Project monitoring.

Which of the following should be performed FIRST when establishing an IT governance program within an enterprise?. A. Appointing a chief technology officer (CTO). B. Establishing cross-functional teams and committees. C. Holding awareness sessions within the enterprise. D. Understanding the enterprise’s mission, objectives, vision, values, culture and management style.

Which of the following BEST ensures the overall success of an IT program at the enterprise level?. A. Identifying and monitoring the interdependencies between projects. B. Establishing a project-monitoring process and continuously monitoring the implementation. C. Conducting regular IT audits and formal project reviews. D. Monitoring and controlling project costs.

Which of the following methods is the MOST effective in monitoring the interdependencies of strategic initiatives and their impact on value delivery and risk?. A. Architecture reviews with business process stakeholders. B. Interviews with business process stakeholders. C. Business process mapping. D. Review of the business strategy defined by senior leadership.

Which of following is the MOST significant barrier to achieving strategic alignment between IT and the business?. A. The role of IT is reactive versus proactive. B. The IT organization is decentralized. C. There is a lack of structure through which requirements can be understood. D. The business has a low reliance on IT (e.g., a cement manufacturer).

The MOST effective starting point to determine whether the IT strat. A. business process owners. B. IT management. C. external auditors. D. executive management.

Which of the following BEST helps an IT governance professional assign priorities to various programs and projects in the IT portfolio?. A. A resource plan. B. A business case. C. A project risk assessment. D. Existing architecture.

Which of the following BEST ensures that employee performance criteria are aligned with business goals?. A. Ensuring that managers of employees are informed of the business goals. B. Distributing the balanced scorecard (BSC) objectives to all employees. C. Ensuring that the performance of each employee is linked to the financial metrics in the BSC. D. Linking job roles and performance expectations to corporate BSC metrics.

How does IT BEST shift its perceived role as a cost center to being a valued contributor?. A. By providing integration of IT with the business. B. By optimizing process efficiency through standardization. C. By implementing continuous process improvement. D. By initiating technology innovation.

The nature of corporate policy is inherently: A. operational. B. tactical. C. procedural. D. strategic.

Which of the following should the chief information officer (CIO) PRIMARILY refer to when reviewing multiple projects within an IT investment portfolio for alignment with current business requirements?. A. Key performance indicators (KPIs). B. An IT investment plan. C. A resource dependency matrix. D. Key goal indicators (KGIs).

Balancing the cost of infrastructure assets with the required quality of service is CRITICAL to successful: A. value delivery. B. risk management. C. performance measurement. D. human resource management.

Which of the following has the GREATEST impact on IT portfolio management?. A. The project management structure. B. The business strategy and goals. C. An investment plan. D. A changing risk environment.

Which of the following BEST helps an enterprise plan for IT investments?. A. A risk assessment report. B. The enterprise architecture (EA). C. Audit recommendations. D. Forecasts from industry reports.

Which of the following is the BEST approach for IT management when implementing a major restructuring strategy?. A. Review all IT services from top to bottom. B. Announce the need for future workforce reduction. C. Freeze any new IT investments. D. Develop new IT balanced scorecards (BSCs).

Which of the following BEST helps improve and maintain business process functionality?. A. Implementing continuous monitoring. B. Implementing efficient and effective automated solutions. C. Benchmarking processes to identify gaps. D. Assigning accountability to business process owners.

Which of the following is the BEST indicator of the alignment of IT and enterprise strategic initiatives?. A. The percentage of IT projects meeting stakeholder expectations. B. The percentage of IT projects aligned to the IT balanced scorecard (BSC). C. The percentage of IT projects with a high return on investment (ROI). D. The percentage of IT projects approved by the IT strategy committee.

For IT to deliver value to the business, it is MOST important that: A. IT risk management is integrated with business processes. B. accountability is embedded in IT and business processes. C. the board of directors takes responsibility for IT strategic decisions. D. IT delivery is managed as a program.

Which of the following provides the GREATEST assurance that business requirements are met during software development?. A. Adequate training. B. Programmers who understand the business processes. C. Early engagement of key users. D. Documentation of business rules.

The MOST important objective of the risk management process is to: A. help IT manage risk more efficiently and effectively. B. establish controls to strengthen the risk profile. C. conduct control self-assessment (CSA) workshops. D. successfully execute the corporate strategy to achieve the business goals.

Risk assessment in any software development process should be performed: A. in the requirements stage. B. at every stage of software development. C. in the design and development stage. D. in the testing stage to avoid any potential shortcoming.

Which of the following process groups os MOST effetive at supplying resources to the development of the procurement process?. A. Acquisition. B. Service delivery. C. Demand management. Contract management.

Human resource strategy is tipically BEST aligned with wich of the following objectives: A. Having a focus on employee performance. B. Satisfaction of business needs. C. Talent retention. D. Rewarding employees fairly.

Which of the following are the advantages of IT Resource Management? 1. It develops the IT service quality and effectiveness. 2. It reduces the IT project complexity. 3. It reduces the enterprise risks. 4. It provides customer organization to construct the Request for Proposal (RFP). A. 1, 2 and 3. B. 2, 3 and 4. C. 1, 2 and 4. D. 1, 3 and 4.

Which of the following phases in SDLC provides the basis for acquiring the resources needed to achieve a solution?. A. Design. B. Planning. C. Development. D. Initiation.