SNOW CSA - Platform Overview and Navigation

Which of the following is a true statement about the admin role? Select 3 Answers from the below options. A user with only the user_admin role can grant the admin role to other users. A non-admin user with only the security_admin role can add a user to a group that contains the security_admin role. To grant the admin role to a user, the granting user must also have the admin role. A user with only the admin role cannot grant the security_admin role to other users. Non-admin users cannot add users to a group containing the admin role.

Which of the following is a true statement about user impersonation? Select 2 Answers from the below options. Non-admin users with the impersonator role will have limited access if they impersonate admin users. When impersonating another user, the administrator does not have the same access as the impersonated user. The impersonation option is not available in the ServiceNow mobile apps. Users will need to log out after each impersonation to end it. Administrators can impersonate other authenticated users but cannot view impersonation logs. Administrators will have limited access to certain features when impersonating some scoped app admins.

What do each record and each field correspond to in a table?. Each record corresponds to a row in a table and each field to a column on that table. Each record and field corresponds to a column in a table. Each record corresponds to a column in a table, and each field to a row on that table. Each record and field corresponds to a row in a table.

What protects applications by identifying and restricting access to available files and data?. Access Control. Scope. The admin Role. Delegated Development.

Where can you find information about the new and important features for applications in your instance, including features from the latest ServiceNow release(s)?. Resource Center. Customer Success Center. Release Center. Help Center.

What are the three reasons for using ServiceNow Mobile apps? Select 3 Answers from the below options. No authentication is required to access the data. Push notifications for instant access to critical information. Ability to submit, view, and update requests, issues, and tasks. A global search to find people, services, items, and articles. Allows multiple logins to an instance.

What is the primary way to interact with the applications and information in a ServiceNow instance?. Next Experience Unified Navigation. Application Programming Interface (API). ServiceNow Mobile Apps. Service Portal. Workspace.

How can one user temporarily become another user for testing purposes?. Open User Administration > Impersonate User and select a user to impersonate. Open the User menu and select the Elevate Roles menu item. Select a user to impersonate. Select a user to impersonate with the User Picker in the banner. Open the User menu and select the Impersonate User menu item. Select a user to impersonate. Open User Administration > Users, select a user, and click the Impersonate User related link.

Where do you navigate to quickly find tables, configurations and metadata records related to any application installed on your instance?. Manager Hub. Configuration Hub. Analytics Hub. Integration Hub. RPA Hub.

(Xanadu) Where do you navigate on the platform to filter the list of system notifications by category and search in your custom notifications? Select 2 Answers from the below options. All > System Notification > Email > Notification Filters. All > System Notification > Email > Notification Categories. Admin > Subscription Management > Settings. All > Self-Service > My Notification Preferences > Advanced Preferences. User Profile > Preferences > Notifications > Advanced Preferences.

You can automatically generate chat summarisations for conversations that are transferred between requesters, virtual agents, and live agents. Which ServiceNow product enables you to summarise a chat conversation?. Sidebar chat. Connect chat. Now Assist. Agent Assist.

Administrators can create custom menus to personalise users’ access to applications and modules in the platform. How can they configure this access in the Unified Navigation?. By role. By user. By group. By department. By location.

Which of the following is NOT a group type in the base instance?. incident. survey. itil. catalog.

Which of the following can be configured by all users in the Next Experience instances?. Personalised Start Page. Custom menus. AI Search. Admin menu. Next Experience Readiness Checker.

End users without roles who visit a full platform URL are redirected to a portal. What is the default portal for new (zBoot) instances?. Instance Security Center. Knowledge Portal. Service Workspace Portal. Employee Center.

Configuration Hub allows you to track delta changes, over-allocated subscriptions, customisations, and slow execution on the product home page by selecting a product family. Where do you navigate to access Configuration Hub? Select 2 Answers from the below options. Admin > Configuration Hub. Workspaces > Configuration Hub. All > Admin Center > Configuration Hub. All > Now Experience Framework > Configuration Hub.

(Xanadu) Performance Analytics does not appear in the navigation menu on new instances. How can you access Performance Analytics functionality on the Now Platform?. Under Self-Service Analytics. Under Predictive Intelligence. Under User Experience Analytics. Under Platform Analytics Administration.

Which group types are provided in the base system? Select 3 Answers from the below options. itil. survey. catalog. notification. approval.

What records can AI generate in ServiceNow via the Now Assist skills? Select 2 Answers from the below options. Catalogue items. User records. Configuration items. Knowledge articles.

What are the three key attributes of every field? Select 3 Answers from the below options. Location. Value. Field Name. Field Label. ID.