Sof_Main_Evol_3_p1

Decision Tree Based Criteria Activities are classified into different types by applying a two-step decision process: First, apply criteria based decisions to make the clusters of types. Next, apply the type decisions to identify one type within the cluster. عارف. مش عارف.

Maintained Product تحته ايه. عارف. مش عارف.

Maintenance Types تحته ايه. عارف. مش عارف.

Maintenance Organization Processes تحته ايه. عارف. مش عارف.

Peopleware تحته ايه. عارف. مش عارف.

Maintained Product ________ is a coherent collection of several different artifacts. _______ is the key component of a software product. • ______________: Any change or upgrade made to a software product relates to a specific baseline. An upgrade can create a new version of the system being maintained, a patch code for an object, or even a notice explaining a_________________. • _______: One can find the following types of artifacts: textual and graphical documents , component off-the-shelf products, and ______ components. عارف. مش عارف.

Maintenance Types • ________ activity: This kind of activities evaluate the impact of making a certain change to the system. • ________ activity: This kind of activities change the system’s implementation. • ________ activity: This kind of activities relate to the configuration control of the maintained system or the management of the maintenance process. • ________ activity: This kind of activities ensure that modifications performed on a system do not damage the integrity of the system.. +++++++++ __________: An activity accepts some artifacts as inputs and produces new or changed artifacts. _______ include plans, documents, system representations, and source and object code items. Artifacts are created during the software development process and changed during maintenance. عارف. مش عارف.

Maintenance Organization Processes Two different levels of maintenance processes are followed within a maintenance organization: • ______ level maintenance processes followed by maintenance personnel to implement a specific change request, and • ______ level process followed to manage the change requests from maintenance personnel, users, and customers/clients. عارف. مش عارف.

Maintenance Organization Processes • _____________: The stream of events, namely, all the change requests from various sources, received by the maintenance organization is handled in an event management process. • Configuration management: A system’s ____ is maintained by means of a configuration management process. Integrity of a product is maintained in terms of its modification ___ and ________. • ________________: Evaluation of results of investigations of maintenance events is performed in a process called change control. Based on the evaluation, the organization approves a system change. عارف. مش عارف.

• A maintenance organization handles maintenance change requests from: 1. Users, 2. __________, and 3. ________. عارف. مش عارف.

Maintenance Organization Processes Cont. • After an initial investigation of a change request, a management process is put in place for _______. • Approval of a change request is normally the responsibility of __________. • A proposed modification activity is scheduled only after the________ by the board and an Service Level Agreement (SLA) is signed with the client. • Service level agreement (SLA) is a contract between the customers and the __________. ________ targets for the maintenance services are specified in the SLA. عارف. مش عارف.

Maintenance Organization Processes Cont. In general, maintenance organizations use three different support levels to organize the staff: • Level 1: This group files __________ and identifies the _______________ who can best assist the person reporting a problem. • Level 2: This level includes ___________________________ and analyze their problems. These people recommend quick fixes and temporary workarounds. • Level 3: This level includes programmers who can perform actual changes to the product software. عارف. مش عارف.

Peopleware • Maintenance activities cannot ignore the human element, because software production and maintenance are human intensive activities. • The three people-centric concepts related to maintenance are as follows: 1. ________ organization: This is the organization that maintains the product(s). 2. ________ organization uses the maintained system. 3. ________ includes personnel from the maintenance and client organizations. عارف. مش عارف.