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Title of test: Al Specialist 3 Description: Al Specialist 3 Author: HongPN1 Other tests from this author Creation Date: 11/12/2024 Category: Others Number of questions: 39

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Q66: What is the best practice when refining Einstein Copilot custom action instructions? A. Provide examples of user messages that are expected to trigger the action. (nhớ) B. Use consistent introductory phrases and verbs across multiple action instructions. C. Specify the person who will request the action. Q67: Which feature in the Einstein Trust Layer helps to minimize the risks of jailbreaking and prompt injection attacks? A. Secure Data Retrieval and Grounding B. Data Masking C. Prompt Defense (nhớ). Q68: Universal Containers plans to enhance the customer support team's productivity using AI. Which specific use case necessitates the use of Prompt Builder? A. Creating a draft of a support bulletin post for new product patches (nhớ) B. Creating an AI-generated customer support agent performance score C. Estimating support ticket volume based on historical data and seasonal trends. Q69*****: An AI Specialist is considering using a Field Generation prompt template type. What should the AI Specialist check before creating the Field Generation prompt to ensure it is possible for the field to be enabled for generative AI? A. That the field chosen must be a rich text field with 255 characters or more. B. That the org is set to API version 59 or higher (nhớ) C. That the Lightning page layout where the field will reside has been upgraded to Dynamic Forms. Q70: Universal Containers (UC) noticed an increase in customer contract cancellations in the last few months. UC is seeking ways to address this issue by implementing a proactive outreach program to customers before they cancel their contracts and is asking the Salesforce team to provide suggestions. Which use case functionality of Model Builder aligns with UC's request? A. Product recommendation prediction B. Customer churn prediction (Dự đoán tỷ lệ khách hàng bỏ đi) C. Contract Renewal Date prediction. Q71*****: Before activating a custom copilot action, an AI Specialist would like is to understand multiple real-world user utterances to ensure the action being selected appropriately. Which tool should the AI Specialist recommend? A. Model Playground B. Einstein Copilot C. Copilot Builder (nhớ, chỉ xuất hiện 1 lần). Q72: Universal Containers is evaluating Einstein Generative AI features to improve the productivity of the service center operation. Which features should the AI Specialist recommend? A. Service Replies and Case Summaries (nhớ) B. Service Replies and Work Summaries C. Reply Recommendations and Sales Summaries. Q73: Universal Containers wants to allow its service agents to query the current fulfillment status of an order with natural language. There is an existing auto launched flow to query the information from Oracle ERP, which is the system of record for the order fulfillment process. How should an AI Specialist apply the power of conversational AI to this use case? A. Create a Flex prompt template in Prompt Builder. B. Create a custom copilot action which calls a flow. C. Configure the Integration Flow Standard Action in Einstein Copilot. Q74: Which method is recommended for ensuring the privacy of customer data when integrating Einstein generative AI into a CRM application? A. Enable data encryption and anonymization in the Trust Layer (Bật mã hóa dữ liệu và ẩn danh) B. Utilize unverified AI models in secure environments C. Disable the grounding mechanism for faster response times. Q75: Universal Containers (UC) has implemented Generative Al within Salesforce to enable summarization of a custom object called Guest. Users have reported mismatches in the generated information. In refining its prompt design strategy, which key practices should UC prioritize? A. Create concise, clear, and consistent prompt templates with effective grounding, contextual role-playing, clear instructions, and iterative feedback. (nhớ) B. Submit a prompt review case to Salesforce and conduct thorough testing in the playground to refine outputs until they meet user expectations. C. Enable prompt test mode, allocate different prompt variations to a subset of users for evaluation, and standardize the most effective model based on performance feedback. Q76: Universal Containers (UC) wants to create a new Sales Email prompt template in Prompt Builder using the "Save As" function. However, UC notices that the new template produces different results compared to the standard Sales Email prompt due to missing hyper parameters. What should UC do to ensure the new prompt template produces results comparable to the standard Sales Email prompts? A. Use Model Playground to create a model configuration with the specified parameters B. Manually add the hyper parameters to the new template. C. Revert to using the standard template without modifications. Q77: Universal Containers is very concerned about security compliance and wants to understand: o Which prompt text is sent to the large language model (LLM) o How it is masked o The masked response What should the Al Specialist recommend? A. Ingest the Einstein Shield Event logs into CRM Analytics. B. Review the debug logs of the running user. C. Enable audit trail in the Einstein Trust Layer. (nhớ). Q79: Universal Containers (UC) wants to enable its sales team to use Al to suggest recommended products from its catalog. Which type of prompt template should UC use? A. Flex prompt template (nhớ) B. Record summary prompt template C. Email generation prompt template. Q80: Universal Containers recently launched a pilot program to integrate conversational Al into its CRM business operations with Einstein Copilot. How should the Al Specialist monitor Copilot's usability and the assignment of actions? A. Run a report on the Platform Debug Logs. B. Query the Copilot log data using the metadata API. C. Run Einstein Copilot Analytics. (nhớ). Q81: A sales rep at Universal Containers is extremely busy and sometimes will have very long sales calls on voice and video calls and might miss key details. They are just starting to adopt new generative Al features. Which Einstein Generative Al feature should an Al Specialist recommend to help the rep get the details they might have missed during a conversation? A. Call Explorer B. Call Summary (tóm tắt cuộc gọi) C. Sales Summary. Q82*****: An Al Specialist needs to create a prompt template to fill a custom field named Latest Opportunities Summary on the Account object with information from the three most recently opened opportunities. How should the Al Specialist gather the necessary data for the prompt template? A. Create a flow to retrieve the opportunity information. B. Select the latest Opportunities related list as a merge field. C. Select the Account Opportunity object as a resource when creating the prompt template. Q83: Universal Containers (UC) wants to improve the efficiency of addressing customer questions and reduce agent handling time with Al-generated responses. The agents should be able to leverage their existing knowledge base and identify whether the responses are coming from the large language model (LLM) or from Salesforce Knowledge. Which step should UC take to meet this requirement? A. Turn on Service Replies, Service Al Grounding, and Grounding with Knowledge. (nhớ) B. Turn on Service Al Grounding, Grounding with Case, and Service Replies. C. Turn on Service Al Grounding and Grounding with Knowledge. Q84: An Al Specialist is tasked with creating a prompt template for a sales team. The template needs to generate a summary of all related opportunities for a given Account. Which grounding technique should the Al Specialist use to include data from the related list of opportunities in the prompt template? A. Use the merge fields to reference a custom related list of opportunities. B. Use formula fields to reference the Einstein related list of opportunities. C. Use merge fields to reference the default related list of opportunities. (nhớ). Q85: An Al Specialist turned on Einstein Generative Al in Setup. Now, the Al Specialist would like to create custom prompt templates in Prompt Builder. However, they cannot access Prompt Builder in the Setup menu. What is causing the problem? A. The Prompt Template Manager permission set was not assigned correctly. B. The Prompt Template User permission set was not assigned correctly. C. The large language model (LLM) was not configured correctly in Data Cloud. Q86: Universal Containers (UC) uses Salesforce Service Cloud to support its customers and agents handling cases. UC is considering implementing Einstein Copilot and extending Service Cloud to mobile users. When would Einstein Copilot implementation be most advantageous? A. When the goal is to streamline customer support processes and improve response times (có streamline là phang) B. When the main objective is to enhance data security and compliance measures C. When the focus is on optimizing marketing campaigns and strategies. Q87: Universal Containers (UC) is experimenting with using public Generative AI models and is familiar with the language required to get the information it needs. However, it can be time consuming for both UC's sales and service reps to type in the prompt to get the information they need and ensure prompt consistency. Which Salesforce feature should a Salesforce AI Specialist recommend to address these concerns? A. Einstein Copilot Action: Query Records B. Einstein Prompt Builder and Prompt Templates C. Einstein Recommendation Builder. Q88: Amid their busy schedules, sales reps at Universal Containers dedicate time to follow up with prospects and existing clients via email regarding renewals or new deals. They spend many hours throughout the week reviewing past communications and details about their customers before performing their outreach. Which standard Copilot action helps sales reps draft personalized emails to prospects by generating text based on previous successful communications? A. Einstein Copilot Action: Summarize Record B. Einstein Copilot Action: Find Similar Opportunities C. Einstein Copilot Action: Draft or Revise Sales Email. Q89: When a customer chat is initiated, which functionality in Salesforce provides generative Al replies or draft emails based on recommended Knowledge articles? A. Einstein Service Replies B. Einstein Reply Recommendations C. Einstein Grounding. Q90: Universal Containers tests out a new Einstein Generative Al feature for its sales team to create personalized and contextualized emails for its customers. Sometimes, users find that the draft email contains placeholders for attributes that could have been derived from the recipient's contact record. What is the most likely explanation for why the draft email shows these placeholders? A. The user does not have permission to access the fields. B. The user does not have Einstein Sales Emails permission assigned. C. The user's locale language is not supported by Prompt Builder. Q91: Universal Containers is planning a marketing email about products that most closely match a customer’s expressed interests. What should an AI Specialist recommend to generate this email? A. Standard email draft with Einstein and choose standard email template. B. Custom sales email template which is grounded with interest and product information C. Standard email marketing template using Apex or flows for matching interest in products. Q92: An AI Specialist configured Data Masking within the Einstein Trust Layer. How should the AI Specialist begin validating that the correct fields are being masked? A. Use a Flow-based resource in Prompt Builder to debug the fields' merge values using Flow Debugger. B. Request the Einstein Generative AI Audit Data from the Security section of the Setup menu. C. Enable the collection and storage of Einstein Generative AI Audit Data on the Einstein Feedback setup page. Q93: An AI Specialist needs to create a Sales Email with a custom prompt template. They need to ground on the following data. Opportunity Products Events near the customer Tone and voice examples How should the AI Specialist obtain related items? A. Call prompt initiated flow to fetch and ground the required data. B. Create a flex template that takes the records in question as inputs. C. Utilize a standard email template and manually insert the required data fields. Q94: A data scientist needs to view and manage models in Einstein Studio. The data scientist also needs to create prompt templates in Prompt Builder. Which permission sets should an AI Specialist assign to the data scientist? A. Data Cloud Admin and Prompt Template Manager B. Prompt Template Manager and Prompt Template User C. Prompt Template User and Data Cloud Admin. Q95: Universal Containers (UC) plans to send one of three different emails to its customers based on the customer's lifetime value score and their market segment. Considering that UC are required to explain why an e-mail was selected, which AI model should UC use to achieve this? A. Predictive model and generative model B. Generative model C. Predictive model. Q96: Universal Containers (UC) has recently received an increased number of support cases. As a result, UC has hired more customer support reps and has started to assign some of the ongoing cases to newer reps. Which generative AI solution should the new support reps use to understand the details of a case without reading through each case comment? A. Einstein Copilot B. Einstein Sales Summaries C. Einstein Work Summaries. Q97: The AI Specialist of Northern Trail Outfitters reviewed the organization's data masking settings within the Configure Data Masking menu within Setup. Upon assessing all of the fields, a few additional fields were deemed sensitive and have been masked within Einstein's Trust Layer. Which steps should the AI Specialist take upon modifying the masked fields? A. Turn off the Einstein Trust Layer and turn it on again. B. Test and confirm that the responses generated from prompts that utilize the data and masked data do not adversely affect the quality of the generated response C. Turn on Einstein Feedback so that end users can report if there are any negative side effects on AI features. Q98: Universal Containers (UC) recently rolled out Einstein Generative capabilities and has created a custom prompt to summarize case records. Users have reported that the case summaries generated are not returning the appropriate information. What is a possible explanation for the poor prompt performance? A. The data being used for grounding is incorrect or incomplete. B. The prompt template version is incompatible with the chosen LLM. C. The Einstein Trust Layer is incorrectly configured. Q12: A support team handles a high volume of chat interactions and needs a solution to provide quick, relevant responses to customer inquiries. Responses must be grounded in the organization's knowledge base to maintain consistency and accuracy. Which feature in Einstein for Service should the support team use? A. Einstein Service Replies B. Einstein Reply Recommendations C. Einstein Knowledge Recommendations. Q89: When a customer chat is initiated, which functionality in Salesforce provides generative Al replies or draft emails based on recommended Knowledge articles? D. Einstein Service Replies E. Einstein Reply Recommendations F. Einstein Grounding. Q59: Universal Containers (UC) is implementing Service AI Grounding to enhance its customer service operations. UC wants to ensure that its AI-generated responses are grounded in the most relevant data sources. The AI Specialist needs to configure the system to include all supported objects for grounding. Which objects should UC select to configure Service AI Grounding? A. Case and Knowledge B. Case, Case Emails, and Knowledge (nhớ) C. Case, Knowledge, and Case Notes. Q30: Universal Containers plans to implement prompt templates that utilize the standard foundation models. What should the AI Specialist consider when building prompt templates in Prompt Builder? A. Train LLM with data using different writing styles including word choice, intensifiers, and punctuation. B. Include multiple-choice questions within the prompt to test the LLM's understanding of context. C. Ask it to role-play as a character in the prompt template to provide more context to the user. Q33*****: The sales team at a hotel resort would like to generate a guest summary about the guests' interests and provide recommendations based on their activity preferences captured in each guest profile. They want the summary to be available only on the contact record page. Which AI capability should the team use? A. Prompt Builder (xuất hiện 1 lần, chức năng đưa ra đề xuất) B. Einstein Copilot C. Model Builder. Q77: Universal Containers is very concerned about security compliance and wants to understand: o Which prompt text is sent to the large language model (LLM) o How it is masked o The masked response What should the Al Specialist recommend? D. Ingest the Einstein Shield Event logs into CRM Analytics. E. Review the debug logs of the running user. F. Enable audit trail in the Einstein Trust Layer. (nhớ). Q13: Universal Containers is considering leveraging the Einstein Trust Layer in conjunction with Einstein Generative AI Audit Data. Which audit data is available using the Einstein Trust Layer? A. Masked data and toxicity score B. Hallucination score and bias score B. Hallucination score and bias score.

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