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An Agentforce is setting up a new org and needs to ensure that users can create and execute prompt templates. The Agentforce Specialist is unsure which roles are necessary for these tasks. Which permission sets should the Agentforce Specialist assign to users who need to create and execute prompt templates?. Data Cloud Admin for creating templates and Prompt Template User for executing templates. Prompt Template Manager for creating templates and Data Cloud Admin for executing templates. Prompt Template Manager for creating templates and Prompt Template User for executing templates.

What is true of Agentforce Testing Center?. Running tests does not consume Einstein Requests. Agentforce Testing Center can only be used in a production environment. Running tests risks modifying CRM data in a production environment.

Universal Containers has grounded a prompt template with a related list. During user acceptance testing (UAT), users are not getting the correct responses. What is causing this issue?. The related list is not on the parent object's page layout. The related list prompt template option is not enabled. The related list is Read Only.

Amid their busy schedules, sales reps at Universal Containers dedicate time to follow up with prospects and existing clients via email regarding renewals or new deals. They spend many hours throughout the week reviewing past communications and details about their customers before performing their outreach. Which standard Agent action helps sales reps draft personalized emails to prospects by generating text based on previous successful communications?. Agent Action: Summarize Record. Agent Action: Draft or Revise Sales Email. Agent Action: Find Similar Opportunities.

Universal Containers (UC) wants to ensure the effectiveness, reliability, and trust of its agents prior to deploying them in production. UC would like to efficiently test a large and repeatable number of utterances. What should the Agentforce Specialist recommend?. Deploy the agent in a QA sandbox environment and review the Utterance Analysis reports to review effectiveness. Leverage the Agent Large Language Model (LLM) UI and test UC's agents with different utterances prior to activating the agent. Create a CSV file with UC's test cases in Agentforce Testing Center using the testing template.

After configuring and saving a Salesforce Agentforce Data Library (regardless of the data source), which components are automatically created and available in Data Cloud?. A data connector, an analytics dashboard, and a workflow rule. A data pipeline, an indexing engine, and a query processor. A data stream, a search index, and a retriever.

Once a data source is chosen for an Agentforce Data Library, what is true about changing that data source later?. The data source can be changed through the Data Cloud settings. The Data Retriever can be reconfigured to use a different data source. The data source cannot be changed after it is selected.

Universal Containers is considering leveraging the Einstein Trust Layer in conjunction with Einstein Generative AI Audit Data. Which audit data is available using the Einstein Trust Layer?. Masked data and toxicity score. Hallucination score and bias score. Response accuracy and offensiveness score.

Universal Containers wants to incorporate the current order fulfillment status into a prompt for a large language model (LLM). The order status is stored in the external enterprise resource planning (ERP) system. Which data grounding technique should the Agentforce Specialist recommend?. Apex Merge Fields. External Services Merge Fields. Eternal Object Record Merge Fields.

When creating a custom retriever in Einstein Studio, which step is considered essential?. Configure the search index, choose vector or hybrid search, choose the fields for filtering, the data space and model, then define the ranking method. Define the output configuration by specifying the maximum number of results to return, and map the output fields that will ground the prompt. Select the search index, specify the associated data model object (DMO) and data space, and optionally define filters to narrow search results.

After configuring and saving a Salesforce Agentforce Data Library (regardless of the data source), which components are automatically created and available in Data Cloud?. A data pipeline, an indexing engine, and a query processor. A data connector, an analytics dashboard, and a workflow rule. A data stream, a search index, and a retriever.

Universal Containers wants to incorporate the current order fulfillment status into a prompt for a large language model (LLM). The order status is stored in the external enterprise resource planning (ERP) system. Which data grounding technique should the Agentforce Specialist recommend?. Eternal Object Record Merge Fields. External Services Merge Fields. Apex Merge Fields.

An Agentforce is tasked with analyzing Agent interactions looking into user inputs, requests, and queries to identify patterns and trends. What functionality allows the AX Specialist to achieve this?. User Utterances dashboard. Agent Event Logs dashboard. AI Audit & Feedback Data dashboard.

Universal Container (UC) has effectively utilized prompt templates to update summary fields on Lightning record pages. An admin now wishes to incorporate similar functionality into UC's automation process using Flow. How can the admin get a response from this prompt template from within a flow to use as part of UC's automation?. Invocable Apex. Flow Action. Einstein for Flow.

Universal Containers is considering leveraging the Einstein Trust Layer in conjunction with Einstein Generative AI Audit Data. Which audit data is available using the Einstein Trust Layer?. Response accuracy and offensiveness score. Hallucination score and bias score. Masked data and toxicity score.

Universal Containers (UC) implements a custom retriever to improve the accuracy of AI-generated responses. UC notices that the retriever is returning too many irrelevant results, making the responses less useful. What should UC do to ensure only relevant data is retrieved?. Define filters to narrow the search results based on specific conditions. Change the search index to a different data model object (DMO). Increase the maximum number of results returned to capture a broader dataset.

A sales rep at Universal Containers is extremely busy and sometimes will have very long sales calls on voice and video calls and might miss key details. They are just starting to adopt new generative AI features. Which Einstein Generative AI feature should An Agentforce recommend to help the rep get the details they might have missed during a conversation?. Call Summary. Call Explorer. Sales Summary.

Universal Containers needs its sales reps to be able to only execute prompt templates. What should the company use to achieve this requirement?. Prompt Execute Template permission set. Prompt Template User permission set. Prompt Template Manager permission set.

Universal Containers plans to enhance its sales team's productivity using AI. Which specific requirement necessitates the use of Prompt Builder?. Creating a draft newsletter for an upcoming tradeshow. Predicting the likelihood of customers churning or discontinuing their relationship with the company. Creating an estimated Customer Lifetime Value (CLV) with historical purchase data.

Universal Containers' sales team engages in numerous video sales calls with prospects across the nation. Sales management wants an easy way to understand key information such as deal terms or customer sentiments. Which Einstein Generative AI feature should An Agentforce recommend for this request?. Einstein Call Summaries. Einstein Conversation Insights. Einstein Video KPI.

Universal Containers has a custom Agent action calling a flow to retrieve the real-time status of an order from the order fulfillment system. For the given flow, what should the Agentforce Specialist consider about the running user's data access?. The flow must have the "with sharing" permission selected m the advanced settings for the permissions, field-level security, and sharing settings to be respected. The custom action adheres to the permissions, held-level security, and sharing settings configured in the flow. The Agent will always run flows in system mode so the running user's data access will not affect the data returned.

An Agentforce is considering using a Field Generation prompt template type. What should the Agentforce Specialist check before creating the Field Generation prompt to ensure it is possible for the field to be enabled for generative AI?. That the field chosen must be a rich text field with 255 characters or more. That the org is set to API version 59 or higher. That the Lightning page layout where the field will reside has been upgraded to Dynamic Forms.

Northern Trail Outfitters (NTO) wants to configure Einstein Trust Layer in its production org but is unable to see the option on the Setup page. After provisioning Data Cloud, which step must an Al Specialist take to make this option available to NTO?. Turn on Agent. Turn on Einstein Generative AI. Turn on Prompt Builder.

Universal Containers would like to route SMS text messages to a service rep from an Agentforce Service Agent. Which Service Channel should the company use in the flow to ensure it's routed properly?. Messaging. Route Work Action. Live Agent.

Universal Containers (UC) uses Salesforce Service Cloud to support its customers and agents handling cases. UC is considering implementing Agent and extending Service Cloud to mobile users. When would Agent implementation be most advantageous?. When the goal is to streamline customer support processes and improve response times. When the main objective is to enhance data security and compliance measures. When the focus is on optimizing marketing campaigns and strategies.

Universal Containers (UC) plans to send one of three different emails to its customers based on the customer's lifetime value score and their market segment. Considering that UC are required to explain why an e-mail was selected, which AI model should UC use to achieve this?. Predictive model and generative model. Generative model. Predictive model.

Universal Containers (UC) would like to implement the Sales Development Representative (SDR) Agent. Which channel consideration should UC be aware of while implementing it?. SDR Agent must be deployed in the Messaging channel. SDR Agent only works in the Email channel. SDR Agent must also be deployed on the company website.

Universal Containers (UC) is using Einstein Generative AI to generate an account summary. UC aims to ensure the content is safe and inclusive, utilizing the Einstein Trust Layer's toxicity scoring to assess the content's safety level. In the score of 1 indicate?. The response is the least toxic Einstein Generative AI Toxicity Scoring system, what does a toxicity category. The response is not toxic. The response is the most toxic.

Universal Containers (UC) has a legacy system that needs to integrate with Salesforce. UC wishes to create a digest of account action plans using the generative API feature. Which API service should UC use to meet this requirement?. REST API. Metadata API. SOAP API.

When a customer chat is initiated, which functionality in Salesforce provides generative AI replies or draft emails based on recommended Knowledge articles?. Einstein Reply Recommendations. Einstein Service Replies. Einstein Grounding.

Which business requirement presents a good use case for leveraging Einstein Prompt Builder?. Forecast future sales trends based on historical data. Identify potential high-value leads for targeted marketing campaigns. Send reply to a request for proposal via a personalized email.

Universal Containers is evaluating Einstein Generative AI features to improve the productivity of the service center operation. Which features should the Agentforce Specialist recommend?. Service Replies and Case Summaries. Service Replies and Work Summaries. Reply Recommendations and Sales Summaries.

The marketing team at Universal Containers is looking for a way personalize emails based on customer behavior, preferences, and purchase history. Why should the team use Agent as the solution?. To generate relevant content when engaging with each customer. To analyze past campaign performance. To send automated emails to all customers.

Universal Containers (UC) noticed an increase in customer contract cancellations in the last few months. UC is seeking ways to address this issue by implementing a proactive outreach program to customers before they cancel their contracts and is asking the Salesforce team to provide suggestions. Which use case functionality of Model Builder aligns with UC's request?. Product recommendation prediction. Customer churn prediction. Contract Renewal Date prediction.

Which feature in the Einstein Trust Layer helps to minimize the risks of jailbreaking and prompt injection attacks?. Secure Data Retrieval and Grounding. Data Masking. Prompt Defense.

Universal Containers (UC) wants to enable its sales team with automatic post-call visibility into mention of competitors, products, and other custom phrases. Which feature should the Agentforce Specialist set up to enable UC's sales team?. Call Summaries. Call Explorer. Call Insights.

Universal Containers recently added a custom flow for processing returns and created a new Agent Action. Which action should the company take to ensure the Agentforce Service Agent can run this new flow as part of the new Agent Action?. Recreate the flow using the Agentforce agent user. Assign the Manage Users permission to the Agentforce Agent user. Assign the Run Flows permission to the Agentforce Agent user.

Universal Containers (UC) wants to enable its sales reps to explore opportunities that are similar to previously won opportunities by entering the utterance, "Show me other opportunities like this one." How should UC achieve this with Agents?. Use the standard Agent action. Create a custom Agent action calling a flow. Create a custom Agent action calling an Apex class.

Universal Containers (UC) is discussing its AI strategy in an agile Scrum meeting. Which business requirement would lead An Agentforce to recommend connecting to an external foundational model via Einstein Studio (Model Builder)?. UC wants to fine-tune model temperature. UC wants a model fine-tuned using company data. UC wants to change the frequency penalty of the model.

Universal Containers wants to utilize Agentforce for Sales to help sales reps reach their sales quotas by providing AI-generated plans containing guidance and steps for closing deals. Which feature meets this requirement?. Create Account Plan. Find Similar Deals. Create Close Plan.

What is the correct process to leverage Prompt Builder in a Salesforce org?. Select the appropriate prompt template type to use, select one of Salesforce's standard prompts, determine the object to associate the prompt, select a record to validate against, and associate the prompt to an action. Select the appropriate prompt template type to use, develop the prompt within the prompt workspace, select resources to dynamically insert CRM-derived grounding data, pick the model to use, and test and validate the generated responses. Enable the target object for generative prompting, develop the prompt within the prompt workspace, select records to fine-tune and ground the response, enable the Trust Layer, and associate the prompt to an action.

Universal Containers implemented Agentforce for its users. One user complains that an Agent is not deleting activities from the past 7 days. What is the reason for this issue?. Agentforce does not have the permission to delete the user's records. Agentforce Delete Record Action permission is not associated to the user. Agentforce does not have a standard Delete Record action.

Universal Containers has seen a high adoption rate of a new feature that uses generative AI to populate a summary field of a custom object, Competitor Analysis. All sales users have the same profile but one user cannot see the generative AlI-enabled field icon next to the summary field. What is the most likely cause of the issue?. The user does not have the Prompt Template User permission set assigned. The prompt template associated with summary field is not activated for that user. The user does not have the field Generative AI User permission set assigned.

An Agentforce Specialist is tasked with analyzing Agent interactions, looking into user inputs, requests, and queries to identify patterns and trends. What functionality allows the Agentforce Specialist to achieve this?. Agent Event Logs dashboard. AI Audit and Feedback Data dashboard. User Utterances dashboard.

An Agentforce is tasked to optimize a business process flow by assigning actions to agents within the Salesforce Agentforce Platform. What is the correct method for the Agentforce Specialist to assign actions to an Agent?. Assign the action to a Topic First in Agent Builder. Assign the action to a Topic first on the Agent Actions detail page. Assign the action to a Topic first on Action Builder.

A service agent is looking at a custom object that stores travel information. They recently received a weather alert and now need to cancel flights for the customers that are related with this itinerary. The service agent needs to review the Knowledge articles about canceling and rebooking the customer flights. Which Agent capability helps the agent accomplish this?. Execute tasks based on available actions, answering questions using information from accessible Knowledge articles. Invoke a flow which makes a call to external data to create a Knowledge article. Generate a Knowledge article based off the prompts that the agent enters to create steps to cancel flights.

In addition to Recipient and Sender, which object should An Agentforce utilize for inserting merge fields into a Sales email template prompt?. Recipient Opportunities. Recipient Account. User Organization.

Universal Containers (UC) is building a Flex prompt template. UC needs to use data returned by the flow in the prompt template. Which flow element should UC use?. Add Flex Instructions. Add Prompt Instructions. Add Flow Instructions.

Universal Containers (UC) is using standard Service AI Grounding. UC created a custom rich text field to be used with Service AI Grounding. What should UC consider when using standard Service AI Grounding?. Service AI Grounding only works with Case and Knowledge objects. Service AI Grounding only supports String and Text Area type fields. Service AI Grounding visibility works m system mode.

The sales team at a hotel resort would like to generate a guest summary about the guests' interests and provide recommendations based on their activity preferences captured in each guest profile. They want the summary to be available only on the contact record page. Which AI capability should the team use?. Model Builder. Agent Builder. Prompt Builder.

Where should the Agentforce Specialist go to add/update actions assigned to a copilot?. Copilot Actions page, the record page for the copilot action, or the Copilot Action Library tab. Copilot Actions page or Global Actions. Copilot Detail page, Global Actions, or the record page for the copilot action.

Universal Containers is very concerned about security compliance and wants to understand: Which prompt text is sent to the large language model (LLM) * How it is masked * The masked response What should the Agentforce Specialist recommend?. Ingest the Einstein Shield Event logs into CRM Analytics. Review the debug logs of the running user. Enable audit trail in the Einstein Trust Layer.

Universal Containers (UC) wants to use Flow to bring data from unified Data Cloud objects to prompt templates. Which type of flow should UC use?. Data Cloud-triggered flow. Template-triggered prompt flow. Unified-object linking flow.

Universal Containers (UC) wants to improve the productivity of its sales team with generative AI technology. However, UC is concerned that public AI virtual assistants lack adequate company data to general useful responses. Which solution should UC consider?. fine-tune the Einstein AI model with CBM data. Build Al model with Einstein discovery and deploy to sales users. Enable Agentforce and deploy to sales users.

An Agentforce needs to enable the use of Sales Email prompt templates for the sales team. The Agentforce Specialist has already created the templates in Prompt Builder. According to best practices, which steps should the Agentforce Specialist take to ensure the sales team can use these templates?. Assign the Prompt Template User permission set and enable Sales Emails in Setup. Assign the Prompt Template Manager permission set and enable Sales Emails in setup. Assign the Data Cloud Admin permission set and enable Sales Emails in Setup.

A Salesforce Administrator is exploring the capabilities of Agent to enhance user interaction within their organization. They are particularly interested in how Agent processes user requests and the mechanism it employs to deliver responses. The administrator is evaluating whether Agent directly interfaces with a large language model (LLM) to fetch and display responses to user inquiries, facilitating a broad range of requests from users. How does Agent handle user requests In Salesforce?. Agent will trigger a flow that utilizes a prompt template to generate the message. Agent will perform an HTTP callout to an LLM provider. Agent analyzes the user's request and LLM technology is used to generate and display the appropriate response.

Which part of the Einstein Trust Layer architecture leverages an organization's own data within a large language model (LLM) prompt to confidently return relevant and accurate responses?. Prompt Defense. Data Masking. Dynamic Grounding.

Universal Containers is planning a marketing email about products that most closely match a customer's expressed interests. What should An Agentforce recommend to generate this email?. Standard email marketing template using Apex or flows for matching interest in products. Custom sales email template which is grounded with interest and product information. Standard email draft with Einstein and choose standard email template.

Universal Containers, dealing with a high volume of chat inquiries, implements Einstein Work Summaries to boost productivity. After an agent-customer conversation, which additional information does Einstein generate and fill, apart from the "summary"'. Sentiment Analysis and Emotion Detection. Draft Survey Request Email. Issue and Revolution.

Universal Containers (UC) wants to limit an agent's access to Knowledge articles while deploying the "Answer Questions with Knowledge" action. How should UC achieve this?. Define scope instructions to the agent specifying a list of allowed article titles or IDs. Update the Data Library Retriever to filter on a custom field on the Knowledge article. Assign Data Categories to Knowledge articles, and define Data Category filters in the Agentforce Data Library.

An Agentforce Agent has been developed with multiple topics and Agent Actions that use flows and Apex. Which options are available for deploying these to production?. Deploy the flows and Apex using normal deployment tools and manually create the agent-related items in production. Use only change sets because the Salesforce CLI does not currently support the deployment of agent- related metadata. Deploy flows, Apex, and all agent-related items using either change sets or the Salesforce CLI /Metadata API.

Universal Containers (UC) users are complaining that agent answers are not satisfactory. The agent is using PDF files as a knowledge source. How should UC troubleshoot this issue?. Analyze the data mapping between source fields and Data Cloud object fields. Check that the agent has the PDF file field permission access for the data library. Verify the retriever's filter criteria and data source connection.

An Agentforce Specialist wants to troubleshoot their Agent's performance. Where should the Agentforce Specialist go to access all user interactions with the Agent, including Agent errors, incorrectly triggered actions, and incomplete plans?. Plan Canvas. Agent Settings. Event Logs.

Universal Containers (UC) has configured an Agentforce Data Library using Knowledge articles. When testing in Agent Builder and the Experience Cloud site, the agent is not responding with grounded Knowledge article information. However, when tested in Prompt Builder, the response returns correctly. What should UC do to troubleshoot the issue?. Create a new permission set that assigns "Manage Knowledge" and assign it to the Agentforce Service Agent User. Ensure the assigned User permission set includes access to the prompt template used to access the Knowledge articles. Ensure the Data Cloud User permission set has been assigned to the Agentforce Service Agent User.

What is a valid use case for Data Cloud retrievers?. Returning relevant data from the vector database to augment a prompt. Grounding data from external websites to augment a prompt with RAG. Modifying and updating data within the source systems connected to Data Cloud.

After a successful implementation of Agentforce Sates Agent with sales users. Universal Containers now aims to deploy it to the service team. Which key consideration should the Agentforce Specialist keep in mind for this deployment?. Assign the Agentforce for Service permission to the Service Cloud users. Assign the standard service actions to Agentforce Service Agent. Review and test standard and custom Agent topics and actions for Service Center use cases.

Universal Containers plans to enhance its sales team's productivity using AI. Which specific requirement necessitates the use of Prompt Builder?. Predicting the likelihood of customers churning or discontinuing their relationship with the company. Creating an estimated Customer Lifetime Value (CLV) with historical purchase data. Creating a draft newsletter for an upcoming tradeshow.

The Agentforce Specialist of Northern Trail Outfitters reviewed the organization's data masking settings within the Configure Data Masking menu within Setup. Upon assessing all of the fields, a few additional fields were deemed sensitive and have been masked within Einstein's Trust Layer. Which steps should the Agentforce Specialist take upon modifying the masked fields?. Turn off the Einstein Trust Layer and turn it on again. Test and confirm that the responses generated from prompts that utilize the data and masked data do not adversely affect the quality of the generated response. Turn on Einstein Feedback so that end users can report if there are any negative side effects on AI features.

Universal Containers (UC) uses a file upload-based data library and custom prompt to support AI-driven training content. However, users report that the AI frequently returns outdated documents. Which corrective action should UC implement to improve content relevancy?. Switch the data library source from file uploads to a Knowledge-based data library, because Salesforce Knowledge bases automatically manage document recency, ensuring current documents are returned. Configure a custom retriever that includes a filter condition limiting retrieval to documents updated within a defined recent period, ensuring that only current content is used for AI responses. Continue using the default retriever without filters, because periodic re-uploads will eventually phase out outdated documents without further configuration or the need for custom retrievers.

Universal Containers (UC) recently rolled out Einstein Generative AI capabilities and has created a custom prompt to summarize case records. Users have reported that the case summaries generated are not returning the appropriate information. What is a possible explanation for the poor prompt performance?. The prompt template version is incompatible with the chosen LLM. The data being used for grounding is incorrect or incomplete. The Einstein Trust Layer is incorrectly configured.

What is automatically created when a custom search index is created in Data Cloud?. A retriever that shares the name of the custom search index. A dynamic retriever to allow runtime selection of retriever parameters without manual configuration. A predefined Apex retriever class that can be edited by a developer to meet specific needs.

An Agentforce is creating a custom action in Agent. Which option is available for the Agentforce Specialist to choose for the custom copilot action?. Apex trigger. SOQL. Flows.

An Agentforce at Universal Containers is trying to set up a new Field Generation prompt template. They take the following steps. 1. Create a new Field Generation prompt template. 2. Choose Case as the object type. 3. Select the custom field AI_Analysis_c as the target field. After creating the prompt template, the Agentforce Specialist saves, tests, and activates it. Howsoever, when they go to a case record, the AI Analysis field does not show the (Sparkle) icon on the Edit pencil. When the Agentforce Specialist was editing the field, it was behaving as a normal field. Which critical step did the Agentforce Specialist miss?. They forgot to reactivate the Lightning page layout for the Case object after activating their Field Generation prompt template. They forgot that the Case Object is not supported for Add generation as Feinstein Service Replies should be used instead. They forgot to edit the Lightning page layout and associate the field to a prompt template.

Universal Containers implements three custom actions to get three distinct types of sales summaries for its users. Users are complaining that they are not getting the right summary based on their utterances. What should the Agentforce Specialist investigate as the root cause?. Review that the custom action Is assigned to an Agent. Review the action Instructions to ensure they are unique. Ensure the input and output types are correctly chosen.

How does the Einstein Trust Layer ensure that sensitive data is protected while generating useful and meaningful responses?. Masked data will be de-masked during response journey. Masked data will be de-masked during request journey. Responses that do not meet the relevance threshold will be automatically rejected.

An Agentforce is creating a custom action for Agentforce. Which setting should the Agentforce Specialist test and iterate on to ensure the action performs as expected?. Action Name. Action Input. Action Instructions.

Universal Containers' service team wants to customize the standard case summary response from Agentforce. What should the Agentforce Specialist do to achieve this?. Create a custom Record Summary prompt template for the Case object. Summarize the Case with a standard Agent action. Customize the standard Record Summary template for the Case object.

Universal Container's internal auditing team asks An Agentforce to verify that address information is properly masked in the prompt being generated. How should the Agentforce Specialist verify the privacy of the masked data in the Einstein Trust Layer?. Enable data encryption on the address field. Review the platform event logs. Inspect the AI audit trail.

An Agentforce created a custom Agent action, but it is not being picked up by the planner service in the correct order. Which adjustment should the Al Specialist make in the custom Agent action instructions for the planner service to work as expected?. Specify the dependent actions with the reference to the action API name. Specify the profiles or custom permissions allowed to invoke the action. Specify the LLM model provider and version to be used to invoke the action.

Universal Containers (UC) wants to build an Agentforce Service Agent that provides the latest, active, and relevant policy and compliance information to customers. The agent must: * Semantically search HR policies, compliance guidelines, and company procedures. * Ensure responses are grounded on published Knowledge. * Allow Knowledge updates to be reflected immediately without manual reconfiguration.What should UC do to ensure the agent retrieves the right information?. Enable the agent to search all internal records and past customer inquiries. Set up an Agentforce Data Library to store and index policy documents for AI retrieval. Manually add policy responses into the AI model to prevent hallucinations.

Universal Containers wants to be able to detect with a high level confidence if content generated by a large language model (LLM) contains toxic language. Which action should an Al Specialist take in the Trust Layer to confirm toxicity is being appropriately managed?. Access the Toxicity Detection log in Setup and export all entries where isToxicityDetected is true. Create a flow that sends an email to a specified address each time the toxicity score from the response exceeds a predefined threshold. Create a Trust Layer audit report within Data Cloud that uses a toxicity detector type filter to display toxic responses and their respective scores.

An Agentforce wants to include data from the response of external service invocation (REST API callout) into the prompt template. How should the Agentforce Specialist meet this requirement?. Convert the JSON to an XML merge field. Use External Service Record merge fields. Use "Add Prompt Instructions" flow element.

Before activating a custom copilot action, An Agentforce would like is to understand multiple real-world user utterances to ensure the action being selected appropriately. Which tool should the Agentforce Specialist recommend?. Model Playground. Agent. Copilot Builder.

An Al Specialist is tasked with configuring a generative model to create personalized sales emails using customer data stored in Salesforce. The AI Specialist has already fine-tuned a large language model (LLM) on the OpenAI platform. Security and data privacy are critical concerns for the client. How should the Agentforce Specialist integrate the custom LLM into Salesforce?. Create an application of the custom LLM and embed it in Sales Cloud via iFrame. Add the fine-tuned LLM in Einstein Studio Model Builder. Enable model endpoint on OpenAl and make callouts to the model to generate emails.

A sales manager is using Agent Assistant to streamline their daily tasks. They ask the agent to Show me a list of my open opportunities. How does the large language model (LLM) in Agentforce identify and execute the action to show the sales manager a list of open opportunities?. The LLM interprets the user's request, generates a plan by identifying the apcMopnete topics and actions, and executes the actions to retrieve and display the open opportunities. The LLM uses a static set of rules to match the user's request with predefined topics and actions, bypassing the need for dynamic interpretation and planning. Using a dialog pattern. the LLM matches the user query to the available topic, action and steps then performs the steps for each action, such as retrieving a fast of open opportunities.

For an Agentforce Data Library that contains uploaded files, what occurs once it is created and configured?. Indexes the uploaded files in a location specified by the user. Indexes the uploaded files into Data Cloud. Indexes the uploaded files in Salesforce File Storage.

Universal Containers needs to provide insights on the usability of Agents to drive adoption in the organization. What should the Agentforce Specialist recommend?. Agent Analytics. Agentforce Analytics. Agent Studio Analytics.

Universal Containers (UC) is rolling out an AI-powered support assistant to help customer service agents quickly retrieve relevant troubleshooting steps and policy guidelines. The assistant relies on a search index in Data Cloud that contains product manuals, policy documents, and past case resolutions. During testing, UC notices that agents are receiving too many irrelevant results from older product versions that no longer apply. How should UC address this issue?. Modify the search index to only store documents from the last year and remove older records. Create a custom retriever in Einstein Studio, and apply filters for publication date and product line. Use the default retriever, as it already searches the entire search index and provides broad coverage.

Universal Containers (UC) is implementing generative AI and wants to leverage a prompt template to provide responses to customers that gives personalized product recommendations to website visitors based on their browsing history. Which initial step should UC take to ensure the chatbot can deliver accurate recommendations'. Design universal product recommendations. Write a response scrip for the chatbot. Collect and analyze browsing data.

Universal Containers (UC) plans to automatically populate the Description field on the Account object. Which type of prompt template should UC use?. Field Generation prompt template. Flex Prompt template. Sales Email prompt template.

What is the role of the large language model (LLM) in executing an Agent Action?. Find similar requests and provide actions that need to be executed. Identify the best matching actions and correct order of execution. Determine a user's access and sort actions by priority to be executed.

A sales manager needs to contact leads at scale with hyper-relevant solutions and customized communications in the most efficient manner possible. Which Salesforce solution best suits this need?. Einstein Sales Assistant. Prompt Builder. Einstein Lead follow-up.

Universal Containers needs a tool that can analyze voice and video call records to provide insights on competitor mentions, coaching opportunities, and other key information. The goal is to enhance the team's performance by identifying areas for improvement and competitive intelligence. Which feature provides insights about competitor mentions and coaching opportunities?. Call Summaries. Einstein Sales Insights. Call Explorer.

An account manager is preparing for an upcoming customer call and wishes to get a snapshot of key data points from accounts, contacts, leads, and opportunities in Salesforce. Which feature provides this?. Sales Summaries. Sales Insight Summary. Work Summaries.

A Universal Containers administrator is setting up Einstein Data Libraries. After creating a new library, the administrator notices that only the file upload option is available; there is no option to configure the library using a Salesforce Knowledge base. What is the most likely cause of this Issue?. The current Salesforce org lacks the necessary Einstein for Service permissions that support the Knowledge-based Data Library option, so only the file upload option is presented. Salesforce Knowledge is not enabled in the organization; without Salesforce Knowledge enabled, the Knowledge-based data source option will not be available in Einstein Data Libraries. The administrator is not using Lightning Experience, which is required to display all data source options, Including the Knowledge base option, when configuring Einstein Data Libraries.

Universal Containers deploys a new Agentforce Service Agent into the company's website but is getting feedback that the Agentforce Service Agent is not providing answers to customer questions that are found in the company's Salesforce Knowledge articles. What is the likely issue?. The Agentforce Service Agent user is not assigned the correct Agent Type License. The Agentforce Service Agent user needs to be created under the standard Agent Knowledge profile. The Agentforce Service Agent user was not given the Allow View Knowledge permission set.

A support team handles a high volume of chat interactions and needs a solution to provide quick, relevant responses to customer inquiries. Responses must be grounded in the organization's knowledge base to maintain consistency and accuracy. Which feature in Einstein for Service should the support team use?. Einstein Service Replies. Einstein Reply Recommendations. Einstein Knowledge Recommendations.

An Agentforce at Universal Containers (UC) is building with no-code tools only. They have many small accounts that are only touched periodically by a specialized sales team, and UC wants to maximize the sales operations team's time. UC wants to help prep the sales team for the calls by summarizing past purchases, interests in products shown by the Contact captured via Data Cloud, and a recap of past email and phone conversations for which there are transcripts. Which approach should the Agentforce Specialist recommend to achieve this use case?. Use a prompt template grounded on CRH and Data Cloud data using standard foundation model. Fine-Tune the standard foundational model due to the complexity of the data. Deploy UC's own custom foundational model on this data first.

Universal Containers has implemented an agent that answers questions based on Knowledge articles. Which topic and Agent Action will be shown in the Agent Builder?. General Q&A topic and Knowledge Article Answers action. General CRM topic and Answers Questions with LLM Action. General FAQ topic and Answers Questions with Knowledge Action.

What is best practice when refining Agent custom action instructions?. Provide examples of user messages that are expected to trigger the action. Use consistent introductory phrases and verbs across multiple action instructions. Specify the persona who will request the action.

Universal Containers deployed the new Agentforce Sales Development Representative (SDR) Into production, but sales reps are saying they can't find it. What is causing this issue?. Sales rep users profiles are missing the Allow SDR Agent permission. Sales rep users do not have access to the SDR Agent object. Sales rep users are missing the Use SDR Agent permission set.

Universal Containers (UC) needs to save agents time with AI-generated case summaries. UC has implemented the Work Summary feature. What does Einstein consider when generating a summary?. Generation is grounded with conversation context, Knowledge articles, and cases. Generation is grounded with existing conversation context only. Generation is grounded with conversation context and Knowledge articles.

What is the importance of Action Instructions when creating a custom Agent action?. Action Instructions define the expected user experience of an action. Action Instructions tell the user how to call this action in a conversation. Action Instructions tell the large language model (LLM) which action to use.

In the context of retriever and search indexes, what best describes the data preparation process in Data Cloud?. Data preparation focuses on real-time data ingestion and dynamic indexing to generate dynamic grounding reference data without preprocessing steps. Data preparation entails aggregating, normalizing, and encoding structured datasets to ensure compliance with data governance and security protocols. Data preparation Involves loading, chunking, vectorizing, and storing content in a search-optimized manner to support retrieval from the vector database.

Universal Containers (UC) is experimenting with using public Generative AI models and is familiar with the language required to get the information it needs. However, it can be time-consuming for both UC's sales and service reps to type in the prompt to get the information they need, and ensure prompt consistency. Which Salesforce feature should the company use to address these concerns?. Agent Builder and Action: Query Records. Einstein Prompt Builder and Prompt Templates. Einstein Recommendation Builder.

An Al Specialist is tasked with creating a prompt template for a sales team. The template needs to generate a summary of all related opportunities for a given Account. Which grounding technique should the Al Specialist use to include data from the related list of opportunities in the prompt template?. Use the merge fields to reference a custom related list of opportunities. Use merge fields to reference the default related list of opportunities. Use formula fields to reference the Einstein related list of opportunities.

What does it mean when a prompt template version is described as immutable?. Only the latest version of a template can be activated. Every modification on a template will be saved as a new version automatically. Prompt template version is activated; no further changes can be saved to that version.

An Agentforce configured Data Masking within the Einstein Trust Layer. How should the Agentforce Specialist begin validating that the correct fields are being masked?. Use a Flow-based resource in Prompt Builder to debug the fields' merge values using Flow Debugger. Request the Einstein Generative AI Audit Data from the Security section of the Setup menu. Enable the collection and storage of Einstein Generative AI Audit Data on the Einstein Feedback setup page.

Universal Containers' Agent Action includes several Apex classes for the new Agentforce Agent. What is an important consideration when deploying Apex that is invoked by an Agent Action?. The Apex classes must have at least 75% code coverage from unit tests, and all dependencies must be in the deployment package. Apex classes invoked by an Agent Action may be deployed with less than 75% test coverage as long as the agent is not activated in production. The Apex classes may bypass the 75% code coverage requirement as long as they are only used by the agent.

Universal Containers (UC) wants to offer personalized service experiences and reduce agent handling time with Al-generated email responses, grounded in Knowledge base. Which AI capability should UC use?. Einstein Email Replies. Einstein Service Replies for Email. Einstein Generative Service Replies for Email.

What is the main benefit of using a Knowledge article in an Agentforce Data Library?. Only the retriever for Knowledge articles allows for agents to access Knowledge from both inside the platform and on a customer's website. It provides a structured, searchable repository of approved documents so the agent can retrieve reliable information for each inquiry.. The retriever for Knowledge articles has better accuracy and performance than the default retriever.

What should An Agentforce consider when using related list merge fields in a prompt template associated with an Account object in Prompt Builder?. The Activities related list on the Account object is not supported because it is a polymorphic field. If person accounts have been enabled, merge fields will not be available for the Account object. Prompt generation will yield no response when there is no related list associated with an Account in runtime.