TESTING ONLY

What are the characteristics of sustainable knowledge production? Note: There are 3 correct answers to this question. Multi-modality. Maintainability. No references. Generic library views. No redundancies.

What are the characteristics of playback settings? Note: There are 2 correct answers to this question. They can be modified by end users. They are saved in the trainer resource. They can be set on project level by using the Project Override settings. When they appended to the URL, they override default settings.

Your customer wants to run an SAP Enable Now Manager-based scenario and asks for hardware and network performance requirements. How do you advise this customer? Note: There are 2 correct answers to this question. Use the server sizing guide to calculate the hardware and network requirements bets matching the scenario specifications of the customer. Ask the customer to develop scenario specifications on content access, client usage, and user distribution. Use an existing demo recording, check the corresponding network load and multiply this by the number of licensed end users. Ask the customer for the fastest hardware that can be provided and recommend using this.

You open an outdated workarea without Manager connection in Producer of your on-premise edition of SAP Enable Now. How do you migrate the workarea to the current version?. You can use the Migrate function in the Tools menu. You can use the Migrate function in the context menu of the Resource object. You will be automatically prompted by a dialog to migrate. You can use the Migrate function in the Workarea menu.

A customer wants to use the Desktop Assistant for a target application that does not offer reliable re-recognition on object level. Which content types can still be offered? Note: There are 2 correct answers to this question. Interactive guided tours. Highlight around text input fields. Guided tours with bubbles pointing to controls. Page-based context help bubbles.

How can you deliver a role-based Desktop Assistant? Note: There are 2 correct answers to this question. Activate the Desktop Assistant Tracking option in the Desktop Assistant playback settings. Publish several content packages via role-filtered publishing of subtrees. Connect Desktop Assistant with the target application and use the roles provided by the application. Use the Roles field in Producer and publish one Desktop Assistant for all users so users can selected their roles manually.

In Producer, what must you consider when you modify files manually (not using the GUI)? Note: There are 2 correct answers to this question. Producer uses the unmodified files from the workarea cache until a refresh is triggered. Producer displays the result of file modification after the file is saved. Producer is NOT automatically notified of the manual changes. Producer reports file modifications to the Manager when file editing is finished.

In what scenario should you use automated re-recording?. If the interface is the same, but the process changed completely. When the interface changed, and the process changed only slightly. If you re-record a simulation that was recorded in Quick recording mode. When the interface changed, but the process is still the same.

What is the purpose of recognition and re-recognition validation? Note: There are 3 correct answers to this question. To find out what content types to produce for which target application. To sell additional SAP Enable Now components. To find out if custom profiles need to be created. To set the customer expectations to a realistic level regarding recognition and re-recognition. To provide a training plan for authors to avoid authoring limitations.

An animation in your book does not start in the preview. What are some possible reasons? Note: There are 2 correct answers to this question. The animation is set to a value lower than 1. In the parameter section of the animation object, the target object is not set. On the object list, the animation object is placed behind the animated object. The animation is triggered by a Time Control but the Time Control is not started.

What does SAP recommend you to do to secure access management in the Manager? Note: There are 2 correct answers to this question. Remove the View Published standard workarea permission for the root object from restricted audience workareas. Provide the View Published Content workarea permission to the root object of the identity tree. Provide the Edit Workarea permission for all workareas to every master author. Limit the number of role members for administrators, master authors, and report viewers.

You installed the SAP Enable Now Manager on premise on an Apache Tomcat server. What do you do next? There are 2 correct answers to this question. Download and add the additional Java libraries that are needed for Manager, SQL option. Send the Tomcat administrator password for SAP Support. Configure the XML files to match security and performance requirements. Change the values for the memory pool to match performance requirements.

Which of the following multitier architectures are possible with SAP Enable Now Manager, HANA option on premise? Note: There are 2 correct answers to this question. One tier: all components installed on the same machine. Two-tier: application server and file storage on one machine; HANA database on a second. Two-tier: application server and HANA database on one machine; file server storage on a second. Three-tier: application server, file storage, and HANA database all on different machines.

The customer wants to offer Web Assistant content in several languages and wants to know whether it is necessary to create content in each language for the initial roll out. What would be the correct advice?. It is not necessary if the customer starts with English as the content language. English content is shown as a fallback if there is no content available for a certain UI language. It is necessary. The content must have the same language as the UI. Web Assistant supports English content only. It is not necessary if the customer starts with German as the content language. German content is shown as a fallback if there is no content available for a certain UI language.

Your customer want to store all SAP Enable Now documentation within SAP Solution Manager. What do you tell the customer?. The integration is possible with any version of SAP Solution Manager on both client side and server side. The integration is done from within Manager via scheduled synchronization. The integration is possible between Producer and SAP Solution Manager 7.2 but will only provide deep links to the documentation. The integration between Producer and SAP Solution Manager is not possible.

How do you edit course assignments in Manager once they have been set up? Note: There are 2 correct answers to this question. Select the object the course was created for and select the course tab. Use the filter function and enter the object name the course was created under. Search all folders in the workarea to locate the course. Select Assignment in the Administration menu.

Which component allows you to publish to Manager AND a Learning Management System AND web servers?. Web Editor. Producer. Desktop Assistant. Instant Producer.

What are the typical characteristics of the Desktop Assistant cache? Note; There are 3 correct answers to this question. It reduces network load. Only requested files will be cached. The update frequency cannot be changed. When a new Desktop Assistant version is installed, the cache must be deleted manually on every end user machine. The lesson.js date is the base for the cache update.

You have created multiple references for an object in your workarea structure. You would like an overview of how many references you have created and where they are located. How does the Producer support this requirement? Note: Thee are 2 correct answers to this question. References are automatically displayed in the Description of the field of the object. Objects referenced multiple times have a different color in the Project Explorer tree. In the Reference Tree List, you can jump directly to a linked object in the tree. Numbers displayed in front of the object indicate the number of references.

The customer uses the on-premise edition of SAP Enable Now and wants to roll out the Desktop Assistant. What are the prerequisites? Note: There are 2 correct answers to this question. The Desktop Assistant must be installed on every end user machine. Java must be installed on every end user machine. The Desktop Assistant browser plug in must be installed on every end user machine. The customer's client infrastructure must be Microsoft Windows.

Your customer uses a Citrix environment and wants to roll out Desktop Assistant. What must be considered? Note: There are 2 correct answers to this question. The Java runtime environment must be installed at least on the machine the Desktop Assistant runs on. The caching path in general should be switched to a central location accessible by the user from each server in that Citrix landscape. After each Desktop Assistant update, take care to also update the Citrix environment because the last Citrix version is supported. The target application and the Desktop assistant must run on the same machine and in the same session.

What action must you take to ensure that authors can edit content for the Web Assistant? Note: There are 2 correct answers to this question. Grand edit permission to the authors for the respective workareas. Assign the Master Author role to the user in SAP Enable Now Manager. Activate Web Assistant edit mode for the user. Request an S-User for authors to SAP Help Portal.

You are planning and SAP Enable Now on-premise implementation. What must you do to ensure network security compliance? Note: There are 2 correct answers to this question. Add the Upload Active Content permission to all users. Contact network administrators to confirm that the network security restriction allow the required MIME types. Use standard ports only. Adapt the password policy of the Manger to the password policy of the customer.

Desktop Assistant was rolled out on-premise and the content was published to a web server. The content does not start on the end-user machines. What are some possible reasons? Note: There are 2 correct answers to this question. The wa_base property in the dnt file points to the wrong server. The end user computers cannot access the web server to which the content was published. The notification settings in Manager were not configured correctly. Single Sign-On was not activated in the Manager.

What are the prerequisites for migrating a managed workarea in the Producer? Note: There are 2 correct answers to this question. The Producer client is offline. All components of SAP Enable Now have been upgraded to the latest version. The write permissions of the resources has been assigned to an author. A backup of the workarea is created.

In the case of a manual login to Manager, what should you consider regarding the user names and passwords?. User names and passwords are always manually created. User names and passwords must have special characters. User names and passwords can come from external identity providers. User names and passwords must be imported via Excel before use.

What major tasks must be accomplished prior to creation a SCORM package for a customer's Learning Management System (LMS)? Note: There are 2 correct answers to this question. Create required documentation. Build course structure. Merge books and projects. Configure playback settings.

How can you address a pre-filtered view of a structure in a published library?. By cloning the structure and deleting the unwanted duplicates. By adding the end user filter directly the library,html. By activating author filter and applying it for end users. By adding the filter-specific library..txt infix to the URL.

Your customer rolled out a new version of Microsoft Office. They want to use performance support to train end users on new Office features. What does SAP recommend you do?. Use Web Assistant. Use context help to explain all of the Office UI elements. Deliver Desktop Assistant with guided tours for all new Office features. Start with an easy scenario by using Desktop Assistant with simulations.

What are the benefits of using workflow? Note: There are 2 correct answers to this question. Workflows enable the author to proceed to the next content processing status without knowing the responsible contacts. Workflow force all authoring roles to follow pre-defined object lifecycles. Workflows allow complete automation of content production scenarios. Workflow prevents standard authors from editing resources.

A customer wants to use Desktop Assistant for a non-SAP target application that is not listed in the Product Availability Matrix (PAM) and asks you whether this is possible. What do you reply?. Desktop Assistant can be rolled out for an application, but will support the application context only. Because the application is not listed in the PAM, Desktop Assistant cannot be rolled out for this application. The PAM shows the limitation for SAP application. Non-SAP applications are supported out-of-the-box. Because the application is not listed in the PAM, it is not officially supported. You must evaluate whether the application will work.

Which steps are required to set up a workarea in the Manager? Note: There are 3 correct answers to this question. Define a default workflow. Create or import a Toolbox. Set up workarea permissions using existing roles. Provide customized workarea resources. Set up notification settings according to the workarea.

Web Assistant and Desktop Assistant are used in-app help but there are differences to consider. Which properties apply only to the Web Assistant? Note: There are 3 correct answers to this question. It requires client installation. It works for all applications. It provides default SAP content for SAP S/4HANA and SAP SuccessFactors. It offers a dedicated What's New mode. It works on Apple computers and tablets.

What is the relationship between book page templates and book page instances. Objects inherited from a book page template can be deleted in the instance by the author. Objects in book page instance inherit their properties from the book page template. Book page instances and their underlying book page templates must be kept in the same group. Objects in book page template inherit their properties from the book page instance.

You want to ensure reliable re-recognition in Web Assistant. What are the recommended properties of UI control attributes? Note: There are 2 correct answers to this question. A value needs to start with an underscore. A value needs to be persistent. A value needs to contain a number. A value needs to be unique.

A Learning Management System (LMS) does NOT receive any results or scores from the processed SAP Enable Now course. What could be the reason for the issue? Note: There are 2 correct answers to this question. The tracking back end from the playback settings was set to SCORM (automatic). The LMS does not provide an SAP Enable Now interface. The tracking back end from the playback was set to Manager. The configuration of the Result Type option does not meet the LMS requirements.

How can an end user with standard role Learner get access to assigned courses provided by the Manager? Note: There are 2 correct answers to this question. By accessing the Learner view of the Manager. By accessing the Roles view of the Desktop Assistant. By using the Start link. By using a direct URL that includes the assignment of the course.

What should you consider when rolling out Desktop Assistant? Note: There are 3 correct answers to this question. The windows user profile size on the end user machine must meet the minimum requirements for caching purposes or the caching path needs to be changed. Quality assurance and general responsibility need to be clarified prior to the go-live. The end user needs administration rights in Windows to run Desktop Assistant. The Desktop Assistant installation requires at least 20 GB desk space on the end user machine. Bandwidth and latency have to be tested on minimum requirements because slow electronic performance support will not be accepeted.

A customer uses SAP S/4HANA and edited the SAP default Web Assistant content. The system will be upgraded to the latest version soon. What must the customer do to still see both the default SAP content and their own content?. Add the new SAP S/4HANA version to the Web Assistant Context for all Web Assistant projects. Add the new SAP S/4HANA version to the Web Assistant Context for the default SAP content. Change the server address for the SAP default content server. Add the new SAP S/4HANA version to the Keywords property of the Web Assistant project.

What are the best practices to create a recording? Note: There are 2 correct answers to this question. Use the Quick Recording option for the best possible results. Set up the application in the same way that the end user would use it. Activate the roll-over effects in the settings for a realistic recording. Create a short storyboard with the steps to be recorded and the data to be used.

Which file exists for all SAP Enable Now objects at the file system level?. The entity descriptor entity.xml. The preview.png. The reference to the workarea. The slide.xml.

You implement SAP Enable Now and want to use the customer's existing data and applications. What does SAP recommend you do? Note: There are 2 correct answers to this question. Import existing customer content via SCORM into SAP Enable Now Manager. Use the customer's Learning Management System (LMS) for courseware delivery and tracking. Connect SAP Enable Now with the customer's incident management system. Use the customer's Business Process Model data as a starting point for the Library design.

What are SAP best practices when creating book page content? Note: There are 2 correct answers to this question. Create book pages based on templates. Always insert images directly into the book page. Use shapes to create buttons with links. Use descriptive, individual names for objects.

Why does a SAP Enable Now Manager, HANA edition on-premise require a two-tier infrastructure?. The SAP HANA database requires a 64-bit system and Apache Tomcat 32-bit system. The SAP HANA database runs on Linux and Apache Tomcat on Windows. Apache Tomcat must be installed as a standalone server. The SAP HANA database runs on Windows and Apache Tomcat run on Linux.

Your customer's IT department does not want to roll out Desktop Assistant. Their concern is that Desktop Assistant is not secure because it collects sensitive user data from the target application. How do you address this concern? Note: There are 2 correct answers to this questionn. Desktop Assistant reads interface information only from the target application. Information that is read by Desktop Assistant is only handled locally. The collected sensitive user data is only accessible in a permission-based report. The collected data will be anonymized before the data i sent back to the server.

An SAP S/4HANA customer uses Web Assistant in standard mode. Now the customer wants to customize and enhance the content using extensibility mode. What steps must be performed? Note: There are 3 correct answers to this question. A specific tole, Web Assistant Author, has to be created. The In-App Help service must be activated. The target application configuration has to be enhanced to include the customer's Manager instance. The customer must purchase SAP Enable Now Manager, HANA edition (cloud or on-premise). Author mode has to be activated and the customer's authors needs to have the respective permissions.

How can you provide a deeplink to published content? Note: There are 2 correct answers to this question. By changing the view in the Manager from Without Tag to Published and copying the Start Link from selected content. By defining the web server's URL as a start link prefix and copying the published start link property. By selecting content in the Project Explorer of the Manager and copying the URL in the address bar of the browser. By activating show UID in the Producer's View menu and copying the UIDs as a deeplink for the published content.

What must you consider when you customize resources? Note: There are 2 correct answers to this question. Assign customizing permissions to all authors. Finish customization before content production. Modify the existing default styles instead of creating customer specific styles. Do NOT modify standard style resources.

Where can you find the instructions to configure Web Assistant for SAP S/4HANA?. In the Web Assistant Guide on SAP Help Portal. In the SAP S/4HANA Configuration Guide on SAP Help Portal. In the Troubleshooting Guide in the SAP Enable Now Info Center. In the Web Assistant Integration Guide on SAP Help Portal.

You customer wants to provide access to content using deep links. What must you consider? Note: There are 2 correct answers to this question. A deep link including ../auth/.. forces authenticates access. A deep link including ../~tag/published/.. works without forcing. A deep link including ../pub/.. forces authenticated access. A deep link including ../wa/.. forces anonymous access.

In which case does a workarea link to another object open a new trainer instance in the current browser instance? Note: There are 2 correct answers to this question. If the target object is a text unit. If the target object resides on a different tree level than the source object. If the target object is out-of-scope from the current perspective. If the target object is hidden.

Which of the following characteristics of a Desktop Assistant guided tour? Note: There are 2 correct answers to this question. It offers step-by-step user support in an application. Once started, it cannot be terminated by the end user. It can provide a focus layer to draw the end users' attention to the relevant screen objects. It can act as robot by executing click-interaction on behalf of the user.

A customer asks you to validate the recognition and re-recognition for all applications involved in a project. What must the customer provide to you? Note: There are 2 correct answers to this question. The SAP Enable Now recording profile for the applications. All specific application requirements (Terminal Server, Citrix, local only, etc.). Access to the applications. Administrator credentials.

When you use custom scripts what must you consider? Note: There are 2 correct answers to this question. Custom scripts are by default NOT error-handled. You must implement custom scripts in the standard macro set. Custom scripts must NOT be published. You must create a backup copy of the entire workarea before you run custom scripts.

What is an advantage of using Object Visibility in book pages. To fade in or our instead of only showing or hiding objects. To display group of objects. To show more than one object with a single action. To reduce the total number of actions that must be maintained.

What actions are possible with hidden objects in the project explorer? Note: There are 2 correct answers to this question. Link to the hidden object and open it in the library. Create an object reference that is visible. Define a time range for the object to be hidden. Use the hidden objects to generate documents.

What are SAP best practices in a knowledge content production scenario? Note: There are 2 correct answers to this question. Cover the entire end-to-end process in a single recording. Use metadata tagging to keep it maintainable. Keep the content granular and avoid redundancies. Use a separate workarea for each project.

Which of the following parameters build a complete and valid Web Assistant context? Note: There are 3 correct answers to this question. Product version. Protocol. System. Framework ID. Product name.

What are the characteristics of workflows in the content development process? Note: There are 3 correct answers to this question. Workflows are assigned at the workarea level only. Workflows may be defined for any content development process. Multiple workflows may be available for use in a single workarea. All statuses must be used in each workflow created. Only one workflow may be assigned to a single SAP Enable Now object.

What do you have to consider when you set up a workflow? Note: There are 2 correct answers to this question. You must create permissions based on roles to secure your workflow. You must set watchers for each transition. There must be an appropriate set of statuses matching the lifecycle requirements of the customer. Each workflow status is restricted to be either the start or end point of a transition.

You want to restore an object to a previous version. What must you consider?. All versions lower than the reverted versions are deleted. Restoring a version is only possible in Instant Producer. A copy of the to be restored object becomes a new version. It is not possible to restore an object to a previous version.

What kind of objects, structures, or elements can be referenced? Note: There are 3 correct answers to this question. Media objects. Groups. Text units. Resources. Workareas.

Your customer uses SAP Enable Now, cloud edition and the Desktop Assistant. They want to use an on-premise web server to deliver the content. What must they consider?. MIME type .inav must be supported by the web server. A specific .xdnt file pointing to the web server must be created and uploaded to the Manager. Desktop Assistant on-premise must be installed on each end user machine. The web server must be Microsoft IIS.

How does the integration between SAP Enable Now and SAP Solution Manager work?. All documents are created in SAP Enable Now then periodically moved to SAP Solution Manager. SAP Solution Manager holds the completed process and documents. SAP Enable Now is used to develop documentation content. SAP Solution Manager provides business process structure and holds link to Manager. SAP Enable Now provides documentation content. SAP Solution Manager is used to store references. SAP Enable Now controls the structure after the initial linkage.

Why should you use questions in e-learning curricula (Books in SAP Enable Now)? Note: There are 2 correct answers to this question. To set a score in an LMS via SCORM API. To motivate users by showing the total score. To keep learner's attention. To design motivating content.

What is the function of the Refresh Workarea and All Objects option in Producer? Note: There are 2 correct answers to this question. Refreshes workarea cache. Applies changes made at the file system level to the local workarea. Updates Manager with all changed made at the file system folder level. Downloads recent changes from Manager.

According to SAP best practice, why should you use the Web Assistant Editor? Note: There are 2 correct answers to this question. To translate content. To perform basic text editing of tiles and bubbles. To create context help and guided tours. To maintain system meta-information.

what are some deliverables of the strategy and configuration phase? Note: There are 3 correct answers to this question. Authoring guidelines. A customized Producer installer. A custom application profile. An infrastructure diagram. A full corporate design customization.

What does SAP recommend you do when you work in a collaborative production scenario? Note: There are 2 correct answers to this question. Create a group for each content project on top level of the content tree. Provide an authoring guideline. Assign authors their own personal group for content creation. Check out the full workarea tree.

Your customer has created a content structure that includes different languages, processes, roles and courses. The customer wants to grant access to the content via Library on a web server but does not know how to publish it as a single deployment without redundancies. Which solutions would you suggest? Note: There are 3 correct answers to this question. Provide pre-filtered links to show only language-related content. Distribute deep links to sub-trees of the structure for different target groups. Create and provide filters for the library before deploying the complete structure. Use the Included Dependent Objects option in the publishing rule wizard. Define Manager tag per target group and tag the content accordingly.

To localize a simulation project, what are the initial steps SAP recommends you do? Note: There are 2 correct answers to this question. Use re-recording. Use automated re-recording. Export author texts to XLIFF of Microsoft Word format. Translate author texts manually.

You have exported one translation file. You see that one bubble object that you want to translate is NOT on the file. What should you do to have it on the exported file?. Activate the Interactive Mode option in the bubble properties. Add "_Translate" to the end of the object name. Deactivate the Show in Document option in the bubble properties. Check the translate manually flag.

What must you do before you update SAP Enable Now on-premise? Note: There are 2 correct answers to this question. Download the SAP Enable Now installers from SAP Service Marketplace. Edit the workarea resources entity.xml files manually. Preview the new version of SAP Enable Now and test the content. Back up the fie repository and database.

Which of the following data types are supported in SAP Enable Now? Note: There are 3 correct answers. INTEGER. USERNAME. HTML. TIMESTAMP. TEXT.

What is the purpose of the Toolbox? Note: There are 2 correct answers to this question. It provides templates to the authoring team. It automates steps in the content production. It offers media libraries for common images. It distributes custom scripts to the authoring team.

Your customer use Desktop Assistant guided tours for SAP SuccessFactors and now wants to use Web Assistant instead. The customer asks you if the existing content can be converted for reuse in Web Assistant. What do you reply?. Content conversion can be done by using a Producer function. Content conversion is NOT possible. Desktop Assistant projects can be reused in Web Assistant without conversion. Content conversion can be done by using an SAP partner.

What is the purppose of the strategy workshop? Note: There are 2 correct answers to this question. To clarify and understand the implementation scope in detail. To identify project-driven approaches vs, strategic knowledge management solutions. To define the authoring guidelines. To implement customizing.

A customer wants to implement SAP Enable Now, cloud edition. What technical prerequisites do you have to consider? Note: There are 2 correct answers to this question. The adobe Flash plug-in has to be installed on every end user computer. All customer users need to be synchronized to the Identity Authentication service tenant before the implementation. The customer's firewall must allow access to SAP Cloud Platform from any end user computer. For authoring or consuming electronic performance support content using Desktop Assistant, either the SAP Enable Now App Launcher or a suitable Java runtime need to be installed on every end user computer.

What is the main use of the Collector in book pages?. To create combinations and conditions to show or hide objects. To group several objects in one page. To collect user clicks in the book page for tracking mouse location. To collect a text variable.

What is the purpose of the compound document generation function? Note: There are 3 correct answers to this question. Merge different content from a project into one document. Merge different content from a group into one document. Merge different content from a workarea into one document. Merge SAP Enable Now contents and external contents into one document. Merge different content from a book into one document.