Why is it important to run the first minutes of the brain dump exercise in a silent mode? Note: There are 2 correct answers to this question. It ensures that all participants focus on the topic. A challenge-related comment would influence the divergent perspectives. It prevents discussion in order to lower political barriers. It helps to stay away from the solution mode.
What are the main objectives of the "charretting" technique?
Note: There are 2 correct answers to this question. Collaboratively evaluate potential areas for a given project scope. Merge multiple Design Thinking challenges into one. Speed up the synthesis phase. Discuss with project sponsors if the scope is fuzzy or unclear.
How can you get the most information from an interviewee?
Choose the correct answer. Invite a group of interviewees to join the design team and ask questions around the table. Conduct interviews as a pair and alternate who asks the questions. Conduct interviews on your own and take notes. Conduct interviews as a pair. One person asks the questions and the other takes notes.
What data points are required to derive "How might we" questions?
Note: Choose the correct answer. User types, need, and insight Need, motivation, and design challenge User, need, and insight Persona, pain point and reason why.
What is the goal of creating a "persona"?
Note: There are 2 correct answers to this question. To build a common ground within the team on an emotional level To put a human face on otherwise abstract data about users To identify extreme users and understand their needs To identify the pain points of the users and to develop empathy.
What is a characteristic of an insight?
Choose the correct answer. The understanding of the main pain point a user has The understanding of tasks and process steps described by users The understanding of the true nature of something The understanding of the user's key needs.
Which of the following questions is an open-ended interview question?
Choose the correct answer. Why is the user interface confusing? Do you think we should display the user profile on the left? Is it difficult to fill out the displayed form? Do you like the user interface?.
How many building blocks are defined in the business model canvas?
Choose the correct answer. 8 9 10 7.
Why do we create prototypes in Design Thinking?
Note: There are 2 correct answers to this question. To make the design solution tangible To create good team spirit To get instant feedback and fail early To leverage the creativity of the participants.
In which areas does SAP Consulting typically use Design Thinking as a problem solving method?
Note: There are 2 correct answers to this question. Final go-live check Technology opportunity identification Incident management Strategic advisory.
What techniques can be used in Synthesis?
Note: There are 2 correct answers to this question. Storyboard Concept map Journey map Role play.
You are in the ideation phase and you want the team to brainstorm ideas for solving the challenge. However, the team is not generating enough ideas. As a coach, how do you manage this situation?
Note: There are 2 correct answers to this question. Step in as soon as the team creates "wild ideas" to refocus the team and increase the number of ideas generated. Add additional members to the team. Make sure the team creates good brainstorming questions. Influence the energy level in the team by pushing them, for example, with questions like "What would Superman do?".
What is the goal of including extreme users in the 360° research?
Note: There are 2 correct answers to this question. To reduce the number of interviews To keep the project sponsors satisfied To provide interesting insights To include a diverse set of users.
How would an interview team identify the workarounds that users perform?
Note: There are 2 correct answers to this question. By asking "why" questions By asking binary questions By observing the environment, tools used and body language By understanding the user types and the context of the challenge.
As a coach, what do you have to prepare for a Design Thinking Workshop?
Note: There are 3 correct answers to this question. Reframed alternatives for the agreed challenge Supplies and material Inspiring ideas for solutions Workshop agenda and Design Thinking techniques A Design Thinking compliant workshop room.
What is the recommended process to run an interview?
Choose the correct answer. The team introduces themselves and the project at the interview and then asks questions that imply a high degree of creativity. The team forwards the design challenge prior to the interview and at the interview asks questions that imply a high degree of creativity. The team forwards the design challenge prior to the interview and at the interview asks prepared questions. The team introduces themselves and the project at the interview, builds rapport and then asks prepared questions.
Why is time boxing important for coaching Design Thinking workshops?
Note: There are 2 correct answers to this question. It drives creativity. It is pivotal to ensure results are achieved. It keeps the number of ideas at a reasonable level. It establishes the authority of the coach.
Referring to the Blue Ocean Strategy, what are elements of the REICC technique?
Note: There are 3 correct answers to this question. Consume Enhance Reduce Increase Combine.
What are basic principles of field research?
Note: There are 2 correct answers to this question. Take people out of their context and put them in an inspiring environment. What people say is often not what they do, think or feel. Focus on the users who represent your main customer group. Ask a lot of "why" questions to get valuable data.
What are general rules in a Design Thinking session?
Note: There are 3 correct answers to this question. Fail early, fail often Think user centric Convince, don't confuse Explain your ideas in a creative way Defer judgment.
Where is the ideation phase located in the Design Thinking process?
Choose the correct answer. Between research and synthesis Between synthesis and prototyping Between scoping and synthesis Between prototyping and validation.
Which phases of the Design Thinking process address the solution space?
Note: There are 2 correct answers to this question. Ideation Scoping Synthesis Validation.
What is a key component of a low-fidelity mock-up that is built to prototype a software solution?
Choose the correct answer. Printout of finalized screenshots assembled in a flip-book Data model describing the required application programming interfaces Wire frames demonstrating the screen layout and field sizes Key functionality and screen flow built with traditional materials.
How would you integrate Design Thinking activities into a software development project?
Choose the correct answer. Plan Design Thinking workshops at the beginning and at the end of the development project. Plan several Design Thinking activities and workshops during the development project lifecycle. Initiate Design Thinking related activities at the beginning of the development project. Plan Design Thinking workshops first for the business side and then for the IT side and repeat this throughout the development lifecycle.
What is the expected outcome of Synthesis?
Choose the correct answer. A clear understanding of the user's needs Unstructured interview results Several ideas to address the design challenge Low-fidelity prototypes.
You are in the phase when you capture interview results. What are the goals of a "structured wall of data"?
Note: There are 2 correct answers to this question. To crystallize key user types, needs and insights from interview stories To frame the potential solution space of the challenge To identify common topics and understand the meaning of interview results To identify interview results that lie outside of the problem space.
What is the goal of the prototyping phase?
Note: There are 2 correct answers to this question. To create a first user experience To fill the backlog for bug tracking To fail early To create as many ideas as possible.
What is the Design Thinking pattern of the ideation phase?
Choose the correct answer. Limiting choices Defining choices Making choices Creating choices.
What are benefits of Design Thinking?
Note: There are 3 correct answers to this question. Defined waterfall model with integrated quality gates Flexible and adaptable to all kind of challenges Analytical approach to design the right solution Overcomes limitations caused by hierarchies Systematic innovation approach with a structured process.
Where is the focus and starting point when working on a Design Thinking challenge?
Choose the correct answer. Intuitive product features Human values Technical feasibility Business viability.
What type of thinking does Design Thinking combine with analytical thinking?
Choose the correct answer. Intuitive Intellectual Inspired Innovative.
What do you brainstorm during charretting?
Note: There are 3 correct answers to this question. Solutions Issues and insights Scoping techniques Users and context Ideas for prototyping.
What is the correct approach for storytelling? Choose the correct answer. Each team member shares their opinions on the interviewee. Everyone clusters the sticky notes. Each team member filters their interview answers and shares their answers. Everyone votes on the best answers. Each team member shares their notes and other team members capture data points. Everyone clusters the data points. Each team member shares their interview findings. The team transforms the findings into persona descriptions.
You are in the research phase and a team is preparing interviews. The first question in their interview guide is a direct question aimed at solving the challenge. As a coach, how do you manage this situation? Do not step in since structuring the questions of an interview guide would break the Design Thinking rules. Give them an interview guide that you prepared before the workshop. Explain that a good interview guide should be structured in a way where easy questions that make the interviewee feel comfortable come first. Encourage the team to ask the most important and difficult questions at the beginning of the interview because the interviewees are most concentrated at this point in time.
What is the objective of the "a day in the life" technique? Choose the correct answer. To understand the productivity of personas To put personas in context To identify redundancies To identify areas for simplification.
Which techniques are typically used in Design Thinking workshops?
Note: There are 2 correct answers to this question. Point of view Six Sigma Low-fidelity (lo-fi) prototyping Lean management.
What is the aim of a brain dump exercise in the scoping phase?
Note: There are 2 correct answers to this question. To explore different perspectives in the team To create a common understanding of the challenge To identify and prioritize the best ideas To identify the main personas in the context of the design challenge.
When preparing for the workshop, the coach needs to run an interview with the workshop host. What topics does the coach need to clarify?
Note: There are 3 correct answers to this question. Number, role and background of participants U-shaped seating and table arrangement Dress code Workshop challenge Design Thinking techniques for synthesis.
If there is a thought leader or analyst available, during which phase will they be most valuable? Choose the correct answer. Ideation Prototyping Implementation Research.
As a Design Thinking coach, what rules of engagement do you have to communicate to participants to ensure that workshops are successful?
Note: There are 2 correct answers to this question. Everyone has a voice. Keep divergent perspectives within the design teams to a minimum. Everyone must participate actively. Judge ideas early.
What is the main lesson of the "Design a Chair" mini-exercise?
Note: There are 2 correct answers to this question. Need and demand are key when phrasing a design challenge. Feasibility is key when phrasing a design challenge. The phrasing of the design challenge influences the results. Design is key when phrasing a design challenge.
What activities do you perform in the Synthesis phase?
Note: There are 3 correct answers to this question. Establish a "divergent" state of mind Derive insights Establish a "convergent" state of mind Share raw data Generate ideas.
What do you define during the scoping phase? Note: There are 3 correct answers to this question. "How might we" questions for personas The project plan The team setup The design challenge User types.
Which of the following rules apply to the brainstorming technique?
Note: There are 2 correct answers to this question. Use a random selection of ideas Have one conversation at a time Use a predefined selection of ideas Encourage wild ideas.
What are key principles that a design team should follow when validating a prototype with users?
Note: There are 2 correct answers to this question. Be open for new ideas and insights. Present the prototype factually. Focus on the positive aspects of your prototype. Let the prototype do the talking.
What are key activities of a Design Thinking team within the validation phase?
Note: There are 2 correct answers to this question. Move from problem to solution space. Check on feasibility, viability and desirability. Capture feedback and iterate prototype. Prioritize and filter ideas.
What are activities during the 360° research phase?
Note: There are 2 correct answers to this question. Point-of-view research Adjacent research Business plan research Analogous research.
Why is it important to defer judgment during the ideation phase?
Note: There are 2 correct answers to this question. After running a good synthesis of the research data, judging would limit the problem space. Ideation is about "making choices" whereas judging ideas would limit the solution space. It is important that team members can build on ideas from other people; even a crazy idea might lead to something meaningful. Ideas are judged later during the prototyping and validation phase together with potential users.
What are some of the principles of prototyping?
Note: There are 2 correct answers to this question. Show the solution through the user's eyes. Convince your audience with the prototype. Show as much detail as possible. Demonstrate functionality and the look and feel of your solution.
Which phases in a Design Thinking process focus on the problem space?
Note: There are 2 correct answers to this question. 360° Research Ideation Synthesis Implementation.
What do you typically use in the prototyping phase of an initial Design Thinking workshop?
Note: There are 2 correct answers to this question. Microsoft Powerpoint Lego Cardboard SAP Fiori.
What is a key goal of the 360° research phase? Choose the correct answer. Make conclusions about the design of the solution. Create empathy with potential users of the designed solution. Create an exact definition of the problem that needs to be solved. Find out if your first approaches are feasible and viable.
A workshop that you coached resulted in some paper-based sketches and low-fidelity prototypes of a software application user interface. Why would you recommend the creation of mock-ups and visual simulations as a good way to drive the workshop results forward towards implementation?
Note: There are 3 correct answers to this question. A mock up is a good way to manage "wild ideas" during prototyping. A mock up prevents non-participants from misinterpreting the results. A mock up removes ambiguity and gives further security in terms of feasibility. A mock up further unleashes creativity through visualization. A mock up transforms user stories into backlog items.
What is an output of the validation phase? Choose the correct answer. Persona descriptions Structured feedback Stakeholder map Unstructured data.
You are in the post-production phase of a Design thinking workshop. What content elements would you recommend for a
software solution draft?
Note: There are 2 correct answers to this question. Photos grasping the workshop atmosphere Mock-up or click-through simulation High-level architecture design Research and ideation results.
You are in the synthesis phase and teams should share and synthesize interview results, but some team members are questioning how synthesis exercises are related to the previous exercises. As a coach, how do you manage this situation? Choose the correct answer. Adapt the agenda and skip the synthesis exercise. Explain that in this case an iteration of the research phase is necessary. Explain that Design Thinking is not an a + b = c approach. Try to identify a common thread to explain the connections to all other exercises.
In which phase of the Design Thinking process is the focus on creating choices? Choose the correct answer. Scoping Synthesis Prototyping Research.
Why are brain dump exercises successful?
Note: There are 3 correct answers to this question. Everybody has different thoughts while thinking about the challenge. The result clearly articulates the emotions and touch points of the user when adopting a new technology. Group dynamics ensure that everyone contributes. Nobody wants to be the only one not providing any input. Grouping and clustering thoughts helps the team to structure data and to identify common topics. Participants are able to identify the most important ideas to solve the challenge.
What tools or Design Thinking techniques do you use during the scoping phase?
Note: There are 2 correct answers to this question. Low-fidelity prototyping Value maps Customer journey map The reframing technique.
What is the goal of the Concept Map technique? Choose the correct answer. To understand direct and indirect interdependencies between people and concepts To understand and capture the interconnection between different lines of business To understand and illustrate daily activities in different departments To understand overlapping areas between viability, feasibility and desirability.
What core components do you need to tackle a problem using Design Thinking?
Note: There are 3 correct answers to this question. Highly iterative process Environment and materials Top management support Multidisciplinary team of people Creativity.
What are key techniques for collecting data during empathic field research?
Note: There are 3 correct answers to this question. Observing Trying out the user experience Performing market analysis Studying analyst reports Asking people.
What are the objectives of the ideation phase?
Note: There are 2 correct answers to this question. Generate as many ideas as possible Iterate from solution to problem space Prioritize ideas Validate ideas with users.
What are the objectives of the empathy map technique?
Note: There are 3 correct answers to this question. To understand the user´s ideas to solve the problem To understand the user´s needs and measures of success To understand the user´s fears, obstacles, and frustrations To understand what the user sees, hears, says and does To understand the attributes of the user´s character.
What areas should be covered in a game plan?
Note: There are 3 correct answers to this question. Tasks Maturity assessments Objectives Strategies Success factors.
What are important coaching tips for Design Thinking coaches?
Note: There are 3 correct answers to this question. Ensure seriousness. Infuse positive emotions. Understand the power of group dynamics. Set the tone. Actively participate in content-related discussions.
What areas does the Design Thinking process iteratively integrate to find the right space for innovation?
Note: There are 3 correct answers to this question. Desirability Viability Predictability Feasibility Accountability.
Which interview questions should you avoid? Choose the correct answer. What do you do when you arrive at the office? Why do you feel stressed during this process? Would you prefer to skip this step in the process? Can you show me how you interact with the software?.
What is the correct sequence of phases for the Design Thinking process? Choose the correct answer. Preparation – Research – Scoping Preparation – Scoping – Research Scoping – Synthesis – Research Scoping – Research – Synthesis.
What are techniques for reframing a design challenge? Choose the correct answer. Using causal mapping Using 2-by-2 axis mapping Brainstorming key expressions Storytelling.
What is the recommended practice when running an interview for empathy? Choose the correct answer. Ask long questions. Encourage stories. Suggest answers. Ask binary questions.
How do you gain a deeper understanding of the problem?
Note: There are 3 correct answers to this question. Execute field research and observe users. Define an empathy map. Run different interview formats. Create a "day in the life" of the persona. Conduct adjacent and analogous research.
What rules do you apply when defining a design challenge?
Note: There are 3 correct answers to this question. The design challenge needs to be aligned and defined together with the client. The design challenge sets the scope for a Design Thinking project. The design challenge should have the right balance between open and close phrasing. After completing the scoping phase the design challenge cannot be rephrased anymore. The design challenge has to refer to a concrete persona in the context of the problem space.
Design Thinking implies an emotional journey. How do participants typically feel during synthesis?
Note: There are 2 correct answers to this question. Confused Frustrated Innovative Excited.
What would you use to visualize a solution concept in an initial design thinking workshop?
Note: There are 2 correct answers to this question The collage technique High-fidelity prototyping The construct and build technique A storyboard.
Within business process related software implementation projects, in which phases would you typically apply Design Thinking?
Note: There are 2 correct answers to this question. Final preparation for go live Project preparation Realization Blueprinting.
Who first adopted Design Thinking for a business context? Choose the correct answer. Steve Jobs Hasso Plattner Michael Porter David Kelley.
After presenting the workshop challenge to the teams, they question whether the challenge is really a challenge and believe that they already know the solution. As a coach, how do you manage this situation? Choose the correct answer. Let them outline their solutions and convince them that their solutions do not fit to the challenge. Explain the purpose and importance of a deep understanding of the problem. Let them outline their solutions and prioritize the best solution. Skip the scoping exercise and proceed directly to research.
You are in the prototyping phase and the team should build low-fidelity prototypes. One team member is distracted and starts looking at e-mails. How do you manage this situation? Choose the correct answer. Encourage the rest of the team to start work and ask them to get the distracted team member involved later. Do not intervene as prototyping can be done by a subset of the team. Remind the team member to be in or out. Close the gap and engage yourself in the prototyping activities. None.
What are key principles when presenting a prototype as a role play?
Note: There are 2 correct answers to this question. Show the solution through the users' eyes. Show the most relevant aspects for the business case. Show the impact of your solution for your persona. Show flawless execution to get the idea across.
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