UW AerialBots Part 1

A business analyst (BA) at Northeren Trail Outfitters has been asked to explain a sales process improvement idea and collaborate on a plan for implementation. Several sale users in various locations have been identified to participate. Which technique should the BA use to optimize effectiveness and build a shared understanding of the idea and approach?. A. One-on-one meetings. B. Virtual whiteboard. C. Demo prototype.

What is used to declaratively move metadata from one environment to another?. A. Ant Migration. B. Change Sets. C. Data Loader. D. Import Wizard.

The business analyst (BA) at Cloud Kicks has been asked to map the current sales process in Sales Cloud to document legal compliance with local privacy regulations, which can differ based on the state or country of a data transaction. Which activity would be most effective in helping the BA understand the sales process?. A. Asking stakeholders to complete a questionnaire. B. Conducting individual interviews with stakeholders. C. Using live workshops to map out the sales process.

Universal Containers is about to kick off a new Salesforce implementation, bringing both sales and service teams onto the platform. Each team has been managing Accounts and Contacts in their own way even though the Accounts and Contacts are shared between the teams. This has resulted in disagreements about what should be built in Salesforce. Which groups should the business analyst work with to gain full alignment on a common program vision and strategy?. A. Executive sponsors, IT leadership, and end users. B. Senior leadership, IT leadership, and middle management. C. Business leaders, middle management, and end users.

Universal Containers is developing a new recruitment app using Service Cloud. The project team has started writing user stories including: "As a human resources (HR) manager, I need to document the progress of a candidate's submission so I can manage the candidate's application throughout the recruiting process." What is one definition of done for this user story?. A. The Candidate Status field can be updated. B. The Candidate object has Edit access. C. The acceptance criteria has been approved.

Management at Cloud Kicks has asked a business analyst (BA) to gain alignment from a group of people to determine what is in scope and out of scope on a Salesforce project. Which group should the BA include early in the scoping process?. A. Stakeholders. B. Scrum team. C. Personas.

Cloud Kicks (CK) wants its sales team to use Sales Cloud to decrease its lead conversion time. The business analyst (BA) will analyze and break down CK's typical sales cycle. How can process mapping help the BA get started on this project?. A. It can show the relationship between the steps and actions in the sales cycle to communicate and understand the current state, and to identify areas for improvement. B. It can model changes in the current customer experience, analyze each change's potential for impact, and help visualize potential improvements in the sales cycle in advance of the solution design. C. It can display complex ideas in a consistent format, highlight blockers and impediments to help stakeholders quickly assess issues in the sales cycle, and see the project timeline at a glance.

Which User access and sharing features would you use for the following use case: it is the first time a user logs in and they need to be sent an email with a way to authenticate their email. A. Single Sign-On. B. 2 FA. C. Login Link. D. Email Proof.

The sales team at Universal Containers has concerns that the process for distributing new leads is too slow. The VP of sales has engaged a business analyst (BA) to help map out a process to distribute new leads quickly. The BA sets up a meeting with stakeholders and learns a stakeholder already has a solution in mind. What should the BA do next?. A. Ask the stakeholder to demo their solution to the project team. B. Gather requirements and then note the proposal solution. C. Implement the solution now to save time in the planning phase.

Which of the salesforce app providers will be able to unlock a locked user with their phones?. A. Android (Google Play). B. iOS (App Store). C. All of them. D. Only those that download the app from the App Exchange.

Is the following a benefit of implementing Process Mapping? Spot and resolve flaws in the project early on. A. No. B. Yes.

A business analyst is working with a new customer on a Sales Cloud implementation. The executive sponsor for the project is new to the company and their role as VP. The sponsor has inherited functional requirements from the previous VP that were gathered 9 months ago. The project start date has yet to be defined. The sponsor wants to use the inherited requirements in lieu of a traditional discovery process. What is the largest risk with this approach?. A. The previous VP's requirements fail to meet current formatting standards. B. The previous VP's requirements are outside of the Salesforce framework. C. The previous VP's requirements may differ from those of the new executive.

Northern Trail Outfitters (NTO) is undergoing a Salesforce implementation for Service Cloud. The busjpess analyst is currency working with the development team as they build features in the sandbox. NTO wants to test these features before the changes are deployed to the production environment. As part of the Application lifecycle Management (ALM) process, which three development models does Salesforce support?. A. Rapid Application Development, Org Development Package Development. B. Change Set Development, Org Development, Package Development. C. Salesforce DX, Flow Builder, Rapid Application Development.

Northern Trail Outfitters is Updating Its customer portal built on Experience Cloud. The team has drafted a user story: "As a customer, I want to be able to chat with a support agent and view my account, see my orders, and ask questions via the customer port. What should a business analyst do to improve this user story?. A. Estimate how long it will take the technical team to complete the story. B. Include specific information about potential Salesforce solutions. C. Adjust the goal of the user story to be independent.

Cloud Kicks (CK) recently decided to transition its business from spreadsheets to a Salesforce solution. CK leaders are excited about the capabilities of Salesforce. Each leader has different ideas about how the platform should be implemented. CK has hired a business analyst (BA) to help define and manage the implementation. What should the BA do in the first discovery meeting with stakeholders?. A. Collaborate with stakeholders to examine and define CK's purpose, customers, metrics, and overall business to inform project direction and vision. B. Preview potential Salesforce solutions and collect feedback from stakeholders on each option to inform the direction of the project. C. Discuss and document specific pain points in existing processes to inform future project requirements.

The business analyst at Universal Containers is helping the team transition from workflow rules to flows. The work has been built and it is time to kick off user acceptance testing (UAT). What is the goal of UAT?. A. To identify acceptance criteria with pass/fail indicators. B. To ensure what was originally requested is being delivered 8. C. summarize the overall ask and determine what is in scope.

A project is in the user acceptance testing phase of a Sales Cloud implementation at Universal Containers. The business analyst (BA) is coordinating the test case execution and supporting the testers. One of the testers fails a test case because they were unable to see a custom field identified in the directions. The BA has reviewed the details of the failed test case and compared the expected outcome to the requirements. What should the BA do next?. A. Assign the test case to another tester. B. Attempt to reproduce the issue. C. Assign a bug to the development team.

What is the storage of the Developer Pro Sandbox?. A. 200MB. B. 2GB. C. 1GB. D. 300MB.

The business analyst (BA) at Cloud Kicks is deep in planning activities for its Commerce Cloud implementation project. The project sponsor asks the team to adjust their efforts due to budgetary constraints. What should the BA do next?. A. Prioritize requirements. B. Organize requirements. C. Validate requirements.

When creating a new User how can the Admin make sure a temporary password is generated?. A. There are no temporary passwords available for setup of new users in Salesforce. B. Select "Temporary Password and Confirmation Email Required". C. Select "Generate Passwords and notify the user via email.". D. This is a default feature, no setup required.

Universal Containers has scheduled a meeting with stakeholders, business analysts (BAs), and technical resources to review user stories. A BA reviews the user stories in advance of the meeting and notices that some best practices have been ignored. The first user story is focused on escalating cases in Service Cloud: "The customer service agent needs the ability to escalate a case so they can assign high-risk cases to tier 2 support for faster resolution." Acceptance Criteria: 1. Add permission set 2. Users can escalate cases 3. Create fields on the Case object 4. Reports Which best practice was ignored?. A. The ''what'' of the acceptance criteria is negotiable. B. The "why'' of the user story is focused on user needs. C. The "who" of the user story is well-defined.

Which users will be able to reset a Single Sign-On user Password?. A. The SSO Manager. B. Only the Admin. C. Users above the SSO user in the role hierarchy. D. Admin and Users with the right permission sets.

Which of the following User Management terms is best described by this definition: " Item assigned to a User that determines the functionality that they can access across the Salesforce ecosystem". A. Role. B. Profile. C. Username. D. User License.

A business analyst (BA) at Northern Trail Outfitters is mapping a workflow process to onboard a new user group to a Service Cloud implementation. Which level of detail should the BA use for the process map and why?. A. Simple-A high-level overview of the process is sufficient to show a new user experience. B. Somewhat detailed-Since the process will be repetitive, new users will learn and remember the details. C. Very detailed-It should be prescriptive for new users following an unfamiliar process.

A group of business analysts (BA) at Universal Containers have been working with different teams of stakeholders on eliciting requirements for a new Salesforce app. The BAs have gathered and documented all of the information in a central location. Upon review of the requirements, the BAs discovered that changes made to the documentation were overwritten by each other, and they will lose time recapturing them. What should the BAs do differently to prevent this error from happening?. A. Each BA should enter their business needs in a shared spreadsheet,. B. Each BA should use their own separate documentation. C. Each BA should use a shared system that has version control.

The business analyst (BA) at Universal Containers (UC) wants to understand why UC failed to meet a deployment date for its product go live while following the Agile process. According to the BA's research, the developers lacked a sense of the work in progress and the intended goal of that work, and the QA team was unable to clearly test the functionality based on a given persona. Which step should the BA take next?. A. Review the user stories to ensure they are small, testable, and valuable. B. Move the deployment date out so the teams have more time to work. C. Create a SWOT (Strength, Weakness, Opportunity, Threat) analysis to understand why development and testing took more time.

A business analyst (BA) at Northern Trail Outfitters has been asked to prepare documentation including acceptance criteria and definition of done for a Heroku project. Which way should the BA approach creation of this documentation?. A. Include the personal perspective for acceptance criteria and the overall perspective for definition of done. B. Create one consolidated set of documentation as the two terms are synonymous and used interchangeably. C. Include the overall perspective for acceptance criteria and the persona's perspective for definition of done.

A business analyst (BA) is working with stakeholders at Universal Containers to walk through a potential solution for the lead routing and qualification process. The solution will include automated and manual features. Which artifact should help the BA illustrate the vision of a solution to stakeholders?. A. Collected pain points from people who follow the existing process. B. Annotated process flows with modifications to an existing process. C. Detailed user stories with technical documentation about the existing process.

Cloud Kicks (CK) plans to establish a Center of Excellence (CoE). How will CK benefit from using a CoE to define the long-term vision for its Salesforce org?. A. CK will be better able to prioritize across teams and streamline processes. B. CK will get insights to current business processes. C. CK will develop a process to gather feedback from end users regularly.

The Salesforce project team at Cloud Kicks is about to start a project that crosses sales and service teams. The business analyst (BA) has been tasked with writing user stories with the teams in a workshop. What should the BA keep in mind during the process?. A. User stories specify which technical components are impacted. B. User stories are fixed upon stakeholder approval. C. User stories encourage iterative development.

The Salesforce development team is strictly following scrum to govern its releases. An executive trying to plan a vacation wants to know when work on the feature will begin so they can be available for additional implementation questions. After consulting with the product owner, the business analyst (BA) learns the team has decided to adopt Kanban instead for all future releases. What should the BA tell the executive?. A. Work will begin in the next sprint. B. Work will begin when capacity becomes available. C. Work will begin after executive approval is given.

After reviewing a technical demo, the Northern Trail Outfitters sales leadership team wants to mate adjustments to the original requirements around Sales Cloud opportunity management. What should the business analyst do to manage the requested changes?. A. Update the change request log and draft a new user story. B. Update the change management document and user acceptance testing plans. C. Update the gap analysis document and scope statement specification.

True or False? Knowledge Users will be able to edit and create new Knowledge Articles from the Mobile App. A. FALSE. B. TRUE.

Cloud Kicks wants to assess the efficiency of its Sales Cloud solution to eliminate unnecessary steps and cut costs. A business analyst (BA) will give a presentation to executives to help them understand the current state and define the future state. Which document should the BA use for the presentation?. A. A collection of use cases. B. A persona journey map. C. A business process model.

A business analyst (BA) working on a Service Cloud implementation is reviewing user stories to verify they are written effectively. What should the BA confirm about the user stories when completing this review?. A. They can be easily prioritized and are small enough to estimate accurately. B. They contain substantial details and focus on technical elements. C. They are dependent on related acceptance criteria and overlap with other use cases.

Which Salesforce standard license can be given to someone who need access only identity services, such as single sign-on (SSO)?. A. Salesforce License. B. Identity Only. C. Lightning Platform. D. SSO License.

Northern Trail Outfitters is starting a project to implement Service Cloud for the customer service department. Which activity should be handled by a business analyst assigned to this project?. A. Manage existing Salesforce applications and activities. B. Understand current business processes and document existing functionality. C. Work with Salesforce to purchase the necessary licenses.

The sales team at Cloud Kicks is rolling out a new sales methodology. To incorporate the requested changes, the business analyst working with the technical team identifies several integrations that touch the Opportunity object and could be impacted by the changes. The project manager wants the solution to include unit testing, code reviews, and functional testing. What does the project team need to agree upon to ensure the work is ready to be deployed?. A. Entity relationship diagram. B. User acceptance criteria. C. Definition of done.

Universal Containers (UC) is wording with an implementation partner to help it optimize Salesforce. A new business analyst (BA) from the partner was introduced to UC stakeholders a few weeks into the project The BA is getting to know each of the stakeholders by their roles and contributions. However, the BA had one misstep and is slightly embarrassed. What should the BA do to build trust with the stakeholders?. A. Promise to work harder to avoid other mistakes. B. Ask their supervisor for help immediately. C. Be vulnerable and own their mistake.

Northern Trail Outfitters (NTO) has completed a project with a third-party event organization platform to enhance its MVP Experience Site. Many features were left in the project backlog. NTO's IT team is beginning a new phase of work on the Experience Site to build additional features requested by business stakeholders and wants to include the items that were left in the backlog in the first phase. How should the business analyst coordinate the user stories to most efficiently manage the new project timeline?. A. Prioritize user stories for the new enhancements for the initial sprints of the project to accommodate business stakeholder requests. Complete existing user stories in the final sprint of the project. B. Reprioritize existing and new user storks to place the stories into each sprint of the project. Return an equivalent: amount of lower priority work to the project backlog,. C. Include existing and new user stories to be completed within the duration of the project. Hire additional developers to accommodate both work streams to prevent delays within the schedule sprints.